IDI Claims Business Procedures Consultant

The Opportunity

On Met Life’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide.

Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Business Procedures Consultant is responsible for documenting, analyzing, and supporting IDI Claims Support and Claims Reinsurance Processing to help ensure accurate, compliant, and timely claim outcomes across U.S. insurance operations. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to strengthen operational consistency, support risk mitigation, and partner across Claims, Reinsurance, Finance, Technology, and Audit to improve processes that directly support Met Life’s customers and business performance.

• Lead the analysis and documentation of IDI Claims and Reinsurance workflows to support accurate, compliant, and timely claim processing
• Create clear, consistent procedures and process documentation that align with contractual, regulatory, and control requirements
• Oversee process reviews to identify gaps, risks, inefficiencies, and opportunities for sustainable operational improvements
• Manage work across Claims, Reinsurance, Finance, Technology, and Audit stakeholders to resolve issues and support business priorities
• Develop recommendations and procedural updates that support system enhancements, operational changes, and risk mitigation efforts
• Coordinate cross-functional communication and follow-up to ensure process changes are implemented effectively and consistently

• Experience in insurance operations, claims, reinsurance, or a related business environment to support accurate procedure documentation and operational process improvements
• Proficiency in Excel and standard productivity tools, including Word, PowerPoint, SharePoint, and Teams, to analyze information, create documentation, and support cross-functional collaboration
• Strong analytical, documentation, attention to detail, and problem-solving skills to identify process gaps, assess risks, and recommend effective solutions
• Collaborative, organized, and adaptable work style with the ability to manage multiple priorities and partner effectively with stakeholders across Claims, Reinsurance, Finance, Technology, and Audit

• Experience in IDI claims and/or reinsurance

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

For more information regarding Met Life’s U.S. benefits, please

Recognize don Fortune magazine's list of the "World's Most Admired Companies",Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, Met Life, through its subsidiaries and affiliates, is one of theworld’s leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutional customers. With operations in more than 40…