Claims Processor L1

Build the future with us

Are you driven by helping customers feel confident and secure when unexpected vehicle repairs arise? As a Claims Processor I, you will play a key role in delivering exceptional customer service by reviewing warranty claims, validating repair information, and providing peace of mind to contract holders and dealer partners. This position is a great opportunity to showcase your customer service, analytical, and problem-solving skills while contributing to a team dedicated to helping customers navigate the claims process with confidence.

Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Claims Processor L1

• Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures.
• Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians.
• Utilize critical thinking and research skills to determine the validity and coverage of warranty claims.
• Navigate company systems to accurately document customer interactions, claim information, and resolutions.
• Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing.
• Maintain up-to-date knowledge of automotive warranty products, services, and industry developments.
• Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience.

• Is known for their strong customer service and relationship-building skills.
• Stands out for their attention to detail and ability to maintain accuracy in a fast-paced environment.
• Demonstrates strong analytical thinking and problem-solving abilities.
• Is recognized for excellent verbal and written communication skills.
• Has the ability to prioritize multiple tasks, stay organized, and adapt to changing business needs.
• Thrives working both independently and as part of a collaborative team.
• Has a positive, learning-oriented attitude and a willingness to embrace new challenges.
• High School Diploma or equivalent required.
• Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred.
• Knowledge of Great Plains is considered an asset.
• English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis.

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces;
• Competitive benefits:
  Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

iA American Warranty, L.P.

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few…