Operations Technical Support Associate
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-10-02
Listing for:
lambcareers
Full Time
position Listed on 2026-10-02
Job specializations:
-
Insurance
Job Description & How to Apply Below
Role overview
Provide foundational operations support across the commercial insurance policy lifecycle, helping service teams process transactions accurately and consistently. This detail-focused role covers policy records, billing, carrier documents, certificates, and other workflow activities within a structured operations environment. It can suit candidates new to commercial insurance as well as insurance professionals moving into a specialized technical support function.
Responsibilities- Process new accounts, renewals, endorsements, audits, cancellations, and reinstatements according to established procedures.
- Handle assigned direct-bill and agency-bill support activities and maintain dependable billing records.
- Enter and update policy data, activities, and documentation in Applied EPIC while following operations standards.
- Review policies, invoices, and notices issued by carriers for completeness and accuracy before recording the information.
- Prepare Certificates of Insurance, Evidence of Property documents, and Auto through the designated systems.
- Track daily production, meet turnaround SLAs and volume goals, maintain low error rates, and contribute to workflow documentation improvements.
- Commercial insurance experience is optional; prior insurance knowledge may support a transition into the role.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Technical aptitude and the ability to learn Applied EPIC and other operational tools.
- Careful, consistent execution of structured processes with a strong focus on data integrity.
- Ability to perform effectively in a high-volume environment with deadlines and measurable production expectations.
- Dependable organization, time management, personal accountability, and appropriate escalation skills.
- A collaborative, team-oriented approach and openness to coaching and feedback.
- Strong attention to detail and commitment to accurate documentation.
- Ability to balance quality, capacity, and service-level requirements while handling assigned work.
Position Requirements
10+ Years
work experience
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