Operations Applications Analyst; Yardi - Austin, TX

Applications Analyst – Role Overview

Support and maintain applications and integrations within CWS’s core property management system (Yardi), covering areas such as on‑site accounting, leasing, maintenance, and customer service.

• Communicate application functions, respond to questions, and provide solutions to issues.
• Assist in acquisition and disposition of properties as directed by the Director of Operations Applications.
• Set up, deploy, and terminate Yardi applications for new properties and dispositions.
• Support day‑to‑day operation of Yardi modules—Voyager, Elevate, Screening, Pay Scan, Rent Café, and Site Manager.
• Execute project plans within takeover or disposition timelines and budget constraints.
• Provide reporting on dispositions and other key metrics.
• Integrate various ancillary systems (insurance, utilities, deposits, resident portals, collections, etc.) following CWS policies.
• Complete Helpdesk tickets promptly and thoroughly, maintaining naming conventions and role/rights standards.
• Escalate Yardi application or integration issues to the Director of Operations Applications as needed.
• Collaborate effectively with team members in the department, other departments, and property‑based personnel.

• High‑school diploma or equivalent education.
• Full‑time availability.
• Strong customer‑service mindset.
• Excellent written communication skills.
• Self‑starter attitude.