Field Installer​/Trainer

* This job requires the employee to be fluent in American Sign Language (ASL) *

This position will cover the Austin area

Sorenson Communications, LLC. offers Video Relay Service (VRS), which enables Deaf users of American Sign Language (ASL) and hearing people to communicate in their preferred language—either ASL, spoken English, or Spanish. Sorenson also provides on‑site and remote interpreting services between English and various other world languages.

Responsibilities

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Travel to customer homes and businesses to perform VRS training, service calls and new installations of Sorenson equipment in the assigned area.
• Educate new and existing customers on how to use the features and benefits of SVRS services and products.
• Participate in events with the Sales/Outreach and Marketing groups to educate institutions, customers and organizations about the benefits of Sorenson VRS.
• Conduct seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Local Daily Travel Requirements: 50-75%

• Fluent in American Sign Language (ASL)
• Extensive experience in installing Sorenson VRS equipment, providing customer service and expert knowledge of all types of videophone and network installations including T1, DSL and High‑Speed Cable Internet.
• Must also have excellent written and ASL communication skills.
• Daily access to own transportation; willing and able to provide required documentation including insurance and registration.
• Willing and able to travel long distances by automobile or airplane and stay overnight.
• Excellent computer skills and understanding of the Internet, routers, hubs, switches and how to install them.
• Maintain personal high‑speed Internet connection at place of residence.
• Must have Sorenson Communications selected as the default provider (with an active Local Number) for work VP and mobile devices.
• Understanding of firewalls and ability to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
• Fluent in American Sign Language.

• Fluent in American Sign Language (ASL)
• Must be a team player with a positive attitude.
• Able to lift 50 pounds and sit for long periods of time.
• Other duties as assigned.

If you are applying for a role which requires face‑to‑face interactions with co‑workers or customers, you will be required to comply with our company’s vaccination policy.

As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and Caption Call. It is essential that the applicant possess the requisite integrity to maintain this information in strictest confidence.

Caption Call and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.