Field Service Specialist

Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments. The Field Service Specialist supports customers globally and reports to the Manager, Field Service Ops. The Service Specialist is responsible for aspects of deployments, maintenance, and support of CoolIT products in the field, ensuring all work meets internal quality expectations and industry standards.

What’s in it For You

Health Benefits:

Employer-provided benefits coverage begins on the first day of the month following your date of hire. Employees can choose from a selection of medicals plans, along with dental and vision coverage, with premiums shared between the employer and employee. Voluntary Life & AD&D Insurance:
Employee-paid Life and Accidental & Dismemberment (AD&D) coverage Disability Coverage:
Employer-paid premiums for Short-Term Disability (STD) and Long-Term Disability (LTD) coverage. 401(k) Retirement Plan: 2% employer-sponsored contribution. Paid Time Off:
Three weeks of paid time off, six flex days, plus a one-week company-wide holiday shutdown. Professional Development: $1,000 annually to support professional development and continued learning. Work Environment: “Dress for Your Day” in a casual, professional workplace environment. Remote Work:
Enjoy the flexibility of a remote work environment.

What You Will Do Perform on-site and/or support remote installations of CoolIT products. Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems. Read and interpret blueprints and technical drawings where required. Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers. Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production).

Develop subject matter expertise in CoolIT’s product portfolio. Deliver training to customers, service technicians, and internal staff (in-person or remotely). Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed. Ensure compliance with relevant environmental, health, and safety regulations. Complete accurate service documentation, including reports and system testing records. Coordinate and dispatch field service visits with end-users and Authorized Service Providers.

Position Details Able to travel up to 65% internationally (subject to restrictions).

Minimum Qualifications Minimum 5 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects. Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred. Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations. Mission-critical environment experience is required.

Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements. Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes. Professional communication skills—verbal and written (English). Must hold a valid driver’s license with a clear abstract and a valid passport (eligible for international travel and security checks).

Physical Requirements of Position Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.

Preferred Qualifications Strong communication and presentation skills, particularly for training delivery and customer interaction.…