Service Make - Reserve at Walnut Creek

As a Service Make-Ready, you will play a crucial role in ensuring that vacant apartment homes are meticulously prepared for new residents. This position is responsible for completing a variety of tasks to transform vacant units into move-in ready homes, contributing to a positive first impression and enhancing resident satisfaction. The Service Make-Ready will perform cleaning, maintenance, and repairs, ensuring that each apartment meets the highest standards of quality and presentation.

As a Service Make-Ready, you will play a crucial role in ensuring that vacant apartment homes are meticulously prepared for new residents. This position is responsible for completing a variety of tasks to transform vacant units into move-in ready homes, contributing to a positive first impression and enhancing resident satisfaction. The Service Make-Ready will perform cleaning, maintenance, and repairs, ensuring that each apartment meets the highest standards of quality and presentation.

• Complete the make-ready process for all vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
• This includes cleaning appliances, fixtures, and surfaces, as well as removing trash and debris.
• Perform minor repairs and maintenance tasks, such as patching drywall, painting, replacing light bulbs, and fixing leaky faucets.
• Inspect and ensure that all appliances, plumbing, electrical systems, and HVAC units are in working order.
• Collaborate with the Service Team to complete any necessary repairs or replacements.
• Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
• This may include cleaning and maintaining the pool area, laundry rooms, fitness centers, and other common spaces.
• Perform routine inspections of the property to identify any maintenance or safety concerns.
• Report any issues to the Service Manager or Community Director for prompt resolution.
• Interact with residents, guests, and prospective tenants in a friendly and professional manner.
• Respond to resident inquiries and requests in a timely and helpful manner.

• 0-1 years of hands-on general maintenance experience, including basic plumbing, electrical, HVAC, carpentry, and painting skills.
• A high school diploma or equivalent.
• Knowledge of OSHA safety rules and regulations.
• Excellent customer service and time management skills.
• Ability to work independently and as part of a team.
• Ability to follow instructions and adhere to maintenance procedures.
• Physical stamina and ability to perform tasks that require bending, lifting, and standing for extended periods.
• Willingness to learn new skills and techniques.
• Must have a valid driver's license with no major infractions in the last 12 months.

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

The Service Make-Ready must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws.…