Assistant Service Manager - Pearl Lantana

As an Assistant Service Manager, you will play a key leadership role in the maintenance department of our multifamily community. This position is responsible for assisting the Service Manager in overseeing the overall upkeep, functionality, and aesthetic appeal of the property. The Assistant Service Manager will supervise and mentor Service Technicians and Senior Service Technicians, ensuring the timely and efficient completion of various maintenance tasks, including responding to resident service requests, preparing vacant apartments for new residents, and maintaining the overall appearance of the community.

This role requires a highly skilled and knowledgeable individual with strong leadership, communication, and problem-solving abilities, as well as a deep understanding of all aspects of multifamily property maintenance.

• Support the Service Manager in overseeing all maintenance operations, ensuring that the property is maintained to the highest standards.

• Assist in the development and implementation of preventative maintenance programs, ensuring the long-term functionality and value of the property.

• Help manage the maintenance budget, track expenses, and identify opportunities for cost savings and efficiency improvements.

• Assist in the hiring, training, and evaluation of maintenance personnel.

• Collaborate with the Service Manager on special projects and initiatives, contributing to the overall success of the maintenance department.

• Provide guidance, training, and support to Service Technicians and Senior Service Technicians, fostering their professional development and skill enhancement.

• Assist in delegating and overseeing work assignments, ensuring that tasks are completed efficiently and to the highest standards.

• Share knowledge and expertise with team members, promoting a collaborative and supportive work environment.

• Respond to resident service requests in a timely, respectful, and professional manner, particularly those requiring advanced troubleshooting or expertise.

• Diagnose and troubleshoot complex maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs.

• Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively.

• Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times.

• Oversee the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.

• Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.

• Perform routine inspections of the property to identify any maintenance or safety concerns.

• Report any issues to the Service Manager for prompt resolution.

• Oversee the organization and inventory of maintenance equipment, materials, and supplies.

• Ensure that the maintenance shop and storage areas are clean and well-maintained.

• Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed.

• May be responsible for coordinating and dispatching Service Technicians for after-hour emergencies.

• A minimum of 4-5 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.

• Proven experience in leading and mentoring a team of maintenance professionals.

• Bilingual (Spanish/English) is preferred.

• EPA and HVAC certifications are required.

• Must have in-depth knowledge of OSHA safety rules and regulations.

• Must have excellent customer service and a positive resident experience focused…