Commercial Restoration Project Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As the Commercial Restoration Project Manager
, you will oversee all aspects of assigned commercial fire, water, mold, and large-loss restoration projects—often involving multi-site coordination and travel. This front-line leadership role ensures operational excellence, client satisfaction, and successful project outcomes while directing restoration crews and subcontractors in fast-paced, complex commercial environments.

• Develop accurate scopes of work and detailed estimates for commercial restoration projects
  , utilizing proprietary software and industry-standard tools.
• Negotiate and secure approval of scopes and budgets with commercial clients, property managers, insurance representatives, and other stakeholders.
• Serve as the primary point of contact for commercial customers, ensuring clear communication, professionalism, and exceptional service delivery.
• Schedule, coordinate, and oversee production crews, subcontractors, and equipment resources on active commercial job sites.
• Travel as required to support multi-location projects, emergency response needs, and large-loss events.
• Ensure that all job-site documentation, photos, notes, and change orders are thorough, accurate, and compliant with client and insurance requirements.
• Ensure safety practices, commercial site protocols, and SERVPRO operational standards are followed at all times.
• Review project progress, identify risks, and implement corrective actions to maintain timelines and budgets.
• Support accurate billing by verifying documentation and completing required paperwork.
• Manage the customer experience and ensure overall commercial client satisfaction, monitored through repeat business, referrals, and online reviews.
• Provide priority response for emergency calls, including after-hours or weekend events as needed.
• Support growth of the commercial division by building strong relationships with facility managers, commercial clients, and industry partners.

• Valid driver’s license
• High school diploma/GED required;
  Associate or Bachelor’s degree preferred
• Minimum 1 year of management or supervisory experience
• Minimum 3 years of restoration industry experience
  , preferably involving commercial projects or large-loss environments
• IICRC certifications preferred (WRT, ASD, FSRT, MR, etc.)
• Ability and willingness to travel for commercial job oversight and emergency response as needed

• Ability to lift 50 lbs. regularly and up to 100 lbs. with assistance
• Ability to climb ladders, work at ceiling heights, and access tight spaces (crawlspaces, attics, mechanical areas)
• Ability to work in environments affected by water, fire, mold, or biohazards
• Comfortable working with and around cleaning agents and restoration chemicals
• Ability to pass a background check per applicable laws

The compensations structure for this position is base salary plus a bonus structure.