Chief Operating Officer

Chief Operating Officer

Department: Business Operations

Employment Type: Permanent - Full Time

Location: Austin, TX

Reporting To: Chief Executive Officer

Aspire Allergy & Sinus is seeking a proven executive who can facilitate continued operational and financial effectiveness for the practice, who is well-rounded, firm but fair, possesses strong relationship building skills, is both strategic and personable/engaging, and has experience as a proven, multi-location group practice leader with an eye for positioning the group for future growth, sustainability, and continued success. The Chief Operating Officer will report to the Chief Executive Officer and will be an integral member of the practice’s senior leadership team, interacting regularly with physician partners, Source Capital, and the Board of Directors.

The Chief Operating Officer develops and manages all organizational policies, staff, and processes. He/she is responsible for the overall current operation of the organization as well as activities that relate to future endeavors as they advise on strategic options for further growth and alignment, keeping current with the many changes and related best practices in the healthcare industry. Further, he/she will oversee the majority of team members who have direct responsibility for the functional areas of the organization.

The Chief Operating Officer is responsible for the effective and efficient utilization of resources and building and maintaining strong relationships with physicians, the executive team and Board of Directors.

• Serving as a liaison between physicians and all departments across all locations, with committees and administration, providing optimization and strategic leadership to the enterprise.
• Work with the CEO and CFO to develop, employ and monitor key performance indicators (KPIs) throughout the organization to track performance, identify areas of improvement and help office leaders assess and develop their respective team members.
• Develop and improve upon existing systems, procedures and policies to maintain consistently high standards of service and compliance to support rapid growth.
• Providing annual performance appraisals and recommendations for improvement as well as continuing education/professional development for all direct reports and ensuring that all employees receive same.
• Enhancing operational efficiency and effectiveness through use of best practices at all times and putting in place a system for each department to share same on a regular basis, holding all accountable for improved performance metrics related to same.
• Maintaining the highest standards for IT deployment and usage.
• Assisting with the development and implementation of long and short-term strategic plans for practice development and growth, possible merger/acquisition opportunities, market expansion, physician succession/recruitment, marketing and branding.
• Overseeing and coordinating financial budgets and targets as well as ongoing facility space and workflow planning: including well researched/current data, financial pro-formas, and operational work plans.
• Participating on civic boards and community activities at all appropriate opportunities and nurturing and maintaining close business relationships within the professional local and regional community.
• Ensuring clear and consistent goal development and educational/team development through consistent internal communications, holding self and all within the practice accountable all times to solid performance objectives.
• Providing vision while simultaneously managing key details.
• Enhancing own professional growth as a proactive continual learner. Attending professional meetings and seminars as needed and approved, staying ahead of industry trends and practices.
• Researching patient quality care enhancement opportunities, insuring and monitoring patient satisfaction improvement.
• Overseeing and monitoring all vendor relations and contractual arrangements/annual review and negotiations of same.

The ideal candidate will have progressive and successful experience as the COO in a multi-location physician practice (or similar…