Chief Impact Officer

Since 2002, Operation Homefront has been proudly serving America’s veteran and military families. Our organization provides relief and recurring family support programs and services throughout the year to help these families overcome short-term difficulties, so they don’t become long-term hardships. Recognized for superior performance by leading independent charity oversight groups, 83 percent of Operation Homefront expenditures go directly to programs that support tens of thousands of military and veteran families each year.

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Operation Homefront is dedicated to supporting military families by providing relief and recurring support throughout the year, helping them avoid long-term hardships.

To build strong, stable, and secure military and veteran families by improving their financial, emotional, and social well-being.

Every military and veteran family is strong and resilient, supported through the gratitude and generosity of the American people.

• Do What’s Right: Operation Homefront’s actions must always reflect the best interests of the military families it seeks to serve.
• Respect Others: Recognizing the multiplicative power inherent in a diverse workforce, Operation Homefront places a priority on creating a collaborative, trust-based working environment that values dignity, teamwork, and each individual’s contribution to its collective success.
• Perform With Excellence: Our troops and their families work tirelessly to protect the freedoms we enjoy daily, and they deserve our very best efforts to support them. To do so, Operation Homefront must stay focused on its mission, be accountable, and strive to exceed expectations.
• Gratitude: As a conduit by which Americans are able to show their appreciation for all that our military community does on our behalf, Operation Homefront must reflect this appreciation and be grateful to all who help us accomplish its mission.

• To help our military families in their time of need for all they have done for all of us in our nation’s time of need.
• Strong military families make their communities stronger and these strong communities, in turn, make America stronger.

The Chief Impact Officer (CIO) is a key member of the Senior Team and is the architect of Operation Homefront’s programmatic future—driving innovation, scaling impact, and ensuring that every initiative delivers measurable outcomes and long-term sustainability. Reporting to the CEO, this role leads the organization’s program strategy, execution, measurement, and innovation to maximize impact for military and veteran families. The CIO drives enterprise-wide alignment between mission outcomes and revenue growth, ensuring that programs deliver measurable results, scalability, and sustainability.

Through data-driven insights, forward-thinking leadership, and cross‑functional collaboration, the CIO will shape Operation Homefront’s future impact and position the organization as a sector leader.

Develop and execute a comprehensive organizational impact strategy aligned with mission, long‑term goals, and innovation priorities. Determine optimal blend of organic program delivery and external partnerships to maximize effective and efficient impact. Partner with the Chief Executive Officer and Chief Revenue Officer to align program strategy with organizational growth objectives, ensuring that impact outcomes drive fundraising success and stakeholder engagement. Design and implement a robust enterprise‑wide impact measurement and evaluation system with well‑defined KPIs, success metrics, and ROI indicators for all programs to inform strategic decisions, optimize program performance, and demonstrate value to funders and stakeholders.

Develop and execute a strategy for ongoing needs evaluation of military and veteran families through internal and external research to determine the most relevant and impactful program portfolio to address those needs. Partner with the CEO and Senior Team to evaluate growth opportunities and drive strategic planning cycles. Prepare…