SOS Program Supervisor IV; JP- Govt. Filings

JOB DESCRIPTION

Leads a team of 18 that processes a high volume of notary applications and issues official certificates and apostilles. Oversees daily operations, sets goals, and ensures compliance with policies and procedures. Manages staff performance through coaching and evaluations, and directs training and testing programs for notary services. Collaborates with management to achieve divisional objectives while delivering exceptional customer service. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

• Oversee and assign the team’s work assignments
• Prepare, review, and maintain productivity reports
• Assist in planning, implementing, and evaluating team processes and procedures
• Ensure compliance with statutes, rules, guidelines, and policies
• Contribute to training and operational manual preparation
• Attain proficiency in all team-related policies and procedures, including document review, order processing, records management, and imaging
• Assist in setting team and individual goals aligned with divisional objectives
• Resolve work-related issues and monitor accuracy
• Perform regular assessments of team performance
• Participate in interviewing and hiring processes
• Respond to complex and escalated inquiries from management and customers
• Monitor work for accuracy
• Motivate, develop, mentor, and coach team members consistently in a positive, respectful manner
• Manage employee work schedules to meet workload and production measures
• Provide regular feedback to the team directly, constructively, and positively
• Confer with staff on program issues and problems
• Review and approve time sheets and approve requests for leave
• Perform other duties as assigned by leadership

• Flexible and able to adapt quickly to changing needs
• Skilled in training, coaching, and mentoring team members
• Ability to foster a positive and collaborative work environment
• Strong customer service and administrative experience
• Proficient in interpreting documentation and entering high-volume data accurately in a fast-paced setting
• Detail-oriented with excellent organizational and time management skills
• Ability to meet deadlines and follow through on tasks
• Strong verbal and written communication skills
• Dependable, resourceful, and capable of working independently
• Ability to learn and apply statutes, rules, policies, and procedures effectively

• Graduation from an accredited four-year college or university (Significant, relevant experience may substitute for this qualification)
• At least four (4) years of customer service experience
• At least three (3) years of office clerical experience or administrative support experience
• Experience managing a team

• Ability to speak in Spanish
• Ability to proficiently read/write Spanish
• Completion of at least 12 hours of college credits

• Perform duties in a stationary (seated) position with occasional periods of walking.
• Lift and carry boxes weighing up to thirty (30) pounds.

It is highly recommended that applicants submit a cover letter for weighted consideration. Applicants who qualify for an interview will be asked to participate in a skills demonstration assignment.

Salary for this position is paid on the first business day of each month.

Benefits: https://(Use the "Apply for this Job" box below)./

The following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the minimum qualifications for this posting have been met.