Manager, ERP Systems

Manager, ERP Systems

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. AR 4.0300.01.

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Austin Community College is a public two‑year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access to higher education and workforce training, including appropriate applied baccalaureate degrees.

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including first‑generation college students, low‑income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Responsible for end‑to‑end management and operations of the Enterprise Resource Planning (ERP) and Student Information Systems (SIS) platforms, including coordinating, monitoring, controlling and communicating all relevant activities to appropriate stakeholders.

• Serves as people manager for a team of analysts and developers.
• Oversees production operations of ERP and SIS applications, including maintenance, configuration, monitoring and incident response.
• Serves as Incident Manager for related applications during production incidents and outages.
• Interfaces with external vendor partners responsible for delivering the final software product and systems integration consulting services.
• Coordinates projects and activities related to the platforms, including business requirements gathering, testing and implementation of various modules.
• Acts as the business relationship manager for internal groups and represents the systems to all stakeholders.
• Establishes work plans and staffing for project activities, iterations or phases, and arranges recruitment or assignment of direct reports as needed.
• Provides leadership, motivation, and career development to team members throughout the year and collaborates with staff to outline work plans.
• Acts as the primary liaison between external partners and internal stakeholders.
• Works with project managers, overseeing the closing of all related projects including access removal, test environment decommissioning, documentation and lessons learned.
• Manages the daily workload of staff in accordance with target metrics and provides input to the Director for refining service‑related operations and metrics.

• Supervisory principles, practices and methods.
• Strong knowledge of project and program management methodologies, processes and procedures.
• Knowledge and understanding of key areas of a major ERP system, including finance and HR.
• Knowledge and understanding of Student Information Systems (SIS).
• Sound understanding of IT concepts: SDLC, IT Service Management, IT Incident and Problem Management, iterative development/delivery, systems integration, data cleansing, data migration, verification and validation.
• Knowledge of instructional resource technology and terminology and higher‑education practices, policies and procedures.
• Budget and resource planning knowledge and experience.
• Experience with risk identification, risk mitigation/contingency planning, tracking and escalation/resolution.

• Maintaining an established work schedule.
• Maintaining confidentiality of work‑related information and materials.
• Effectively using interpersonal and communication skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow‑through.
• Providing technical leadership for administrative systems.
• Interfacing…