On-Site General Manager — Single-Family HOA Austin

We are seeking an experienced On-Site General Manager to oversee the day-to-day operations of a high-quality single-family homeowners association. This role is responsible for common area operations, vendor and contractor management, homeowner relations, compliance with governing documents, and regular reporting to the Board of Directors. The ideal candidate is highly organized, service-oriented, and comfortable leading multiple priorities in a fast-paced community environment.

• Manage daily HOA operations and ensure common areas and amenities are maintained to BOD standards.
• Perform routine community inspections; track issues and drive timely resolutions.
• Build and manage preventive maintenance schedules and recurring service plans.
• Solicit bids, negotiate and manage vendor contracts (landscaping, irrigation, pool/amenities, security, repairs, etc.).
• Oversee contractor performance, verify scope completion, and confirm service quality.
• Coordinate capital and reserve projects; track schedules, documentation, and outcomes.

• Serve as the primary on-site liaison to the Board.
• Prepare meeting materials and provide clear operational updates and recommendations.
• Draft and distribute homeowner communications as needed.

• Enforce governing documents, 2 x drives per month, rules, and architectural standards consistently and professionally
• Respond to homeowner inquiries and concerns; resolve issues with strong customer service
• Maintain accurate community records (contracts, bids, correspondence, maintenance logs)
• Prepare annual budget and multi-year capital plan for Board review
• Monitor monthly expenses and report variances and recommendations
• Approve expenditures within authority and follow Board thresholds/controls
• Support annual audit processes as requested

• Coordinate response to community emergencies and urgent issues after hours as needed
• Promote safety practices and incident reporting across common areas and amenities

• 5+ years of management experience (HOA, property management, hospitality, or facilities operations)
• Strong experience with budgeting, vendor contracts, and project coordination
• Ability to interpret and apply governing documents and policies
• Excellent communication, organization, and customer service skills
• Reliable attendance; ability to work a flexible schedule (evenings/weekends as needed)
• On-call availability for emergencies, as required

• On-site position within the community
• Full-time; flexible schedule to meet operational needs (including occasional evenings/weekends)
• Annual salary starting at $70,000 (Salary will be based on experience)

Eligible full-time employees may receive a comprehensive benefits package, which can include medical, dental, vision, paid time off, paid holidays, and retirement plan options (including employer match). Occasional travel may be required for training and company functions.

• This is not an all-inclusive job description. Duties and responsibilities may be modified at any time based on operational needs.