Express Service Manager

First Texas Honda is seeking a high-performing Express Service Manager to lead the daily operations of our Express Service Department. This individual plays a critical role in cultivating a positive culture, maintaining excellent employee relations, delivering outstanding customer experiences, and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management within the shop, maintaining accountability, and delivering timely and high-quality vehicle service.

• Provide day-to-day leadership and direction to all service department personnel, with a strong emphasis on technician productivity, workflow efficiency, and quality control.
• Serve as a central point of accountability for shop performance, technician flag hours, and RO cycle times.
• Assist in dispatching work and ensuring appropriate workload distribution across the team.
• Monitor repair timelines and oversee technician workflow to maximize throughput and minimize downtime.
• Ensure proper repair procedures, safety standards, and manufacturer guidelines are followed.
• Review and manage technician time, job completion rates, and rework tracking.

• Resolve escalated customer concerns and ensure high levels of satisfaction and retention.
• Provide ongoing coaching, development, and performance feedback to technicians.
• Promote a supportive, team-oriented culture grounded in accountability, transparency, and results.
• Support recruitment, onboarding, and career development of service department team members.

• Analyze service department performance and develop action plans to improve key metrics.
• Stay current on manufacturer training, warranty policies, and product updates.
• Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency.
• Establish promotional service pricing and strategies to drive traffic and retention.

• Minimum of 2 years’ experience in a dealership service leadership role.
• Technical background is a benefit.
• Proven ability to lead a high-performing team in a fast-paced environment.
• Strong verbal and written communication skills for effective interaction with customers, team members, and vendors.
• Experience managing shop workflow, production oversight, and technician dispatching.
• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age to be considered.
• High-energy, positive attitude with a customer-first mindset.
• Comfortable working in a structured, process-driven environment.

• Full-time, minimum of 50 hours per week.
• Availability required Monday–Friday 7:00 am–7:00 pm and Saturday 7:00 am–7:00 pm.
• Some nights and weekends required.

• $75k - $95k annual compensation based on department performance.

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• Employer Paid Employee Assistance Program
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time…