Sr. Director of Design, Identity & Trust

Sr. Director of Design, Identity & Trust

Pay Pal | Apply | Full-time | Austin | Unknown

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

The Sr. Director of Design, Identity & Trust will lead the design strategy and execution for Pay Pal’s authentication, account security, and privacy experiences. You’ll oversee a global team focused on building seamless, secure, and trustworthy interactions—from login and passwordless authentication to protecting accounts from fraud to providing intuitive privacy controls.

• Develop and articulate a clear, compelling vision and strategy that inspires others and aligns with Experience Design strategy.
• Oversee and direct the development of user interface plans with direct impact on Pay Pal revenue, expense, budgeting, and growth.
• Negotiate with and influence senior internal and external executives and decision‑makers.
• Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise.
• Provide guidance to critical cross‑functional and cross‑organizational teams focused on experience design across Pay Pal.
• Identify and resolve strategic user interface and interaction design challenges with new or innovative solutions.
• Establish overall business or technical strategy for user experience initiatives.
• Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products and services.
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.

• Set the vision and design direction for identity, risk, and trust experiences.
• Define and drive experience strategy that balances security, privacy, and usability.
• Build, staff, and mentor a high‑performing design team.
• Lead design planning, prioritization, and execution in alignment with product objectives.
• Partner with product, engineering, and risk leadership to shape roadmaps and outcomes.
• Facilitate workshops and cross‑functional alignment to drive strategy and execution.
• Collaborate with other design leaders to ensure consistency across the Pay Pal ecosystem.
• Advance scalable design systems, processes, and standards that raise craft and quality.
• Represent design at the executive level, influencing decisions and company direction.

• 12+ years of relevant experience and a bachelor’s degree or an equivalent combination of education and experience.
• 5+ years of experience leading others.

• Minimum of 15 years of relevant work experience and a bachelor’s degree or equivalent.
• 15+ years of product design experience, including 8+ years leading teams and managers.
• Proven ability to set vision, strategy, and direction for complex, global design portfolios.
• Experience building and scaling high‑performing, distributed design teams.
• Strong track record of aligning design with product objectives and business outcomes.
• Skilled in leading experience strategy, workshops, and cross‑functional facilitation.
• Demonstrated ability to balance trust, security, and usability in customer experiences.
• Expertise in design systems and scalable frameworks that raise quality across teams.
• Exceptional storytelling, communication, and influence skills with executives and stakeholders.
• Global perspective with awareness of regulatory, accessibility, and localization needs.

The U.S. national annual pay range for this role is $209,000 to $359,150. Actual compensation is based on various factors including work location, and relevant skills and experience, and may include an annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit

We offer a flexible work environment, employee share…