Client Delivery Partner

Overview

Are you a seasoned delivery leader passionate about driving strategic client success and financial growth? Do you have experience with Salesforce, Adobe, and/or Braze? This is a pivotal role for an influential leader who thrives on building trusted client relationships, optimizing operations, and championing delivery excellence within a dynamic agency environment.

As a Client Delivery Partner at MAP, your day will be dynamic, strategic, and profoundly client-centric. You will act as a strategic business partner to P&L owners, translating their vision into executable delivery plans aligned with client priorities and commercial outcomes. You will actively manage financial performance, optimize budgets, resources, and revenue conversion, while mitigating risks and resolving complex delivery challenges.

Expect to identify growth opportunities, foster cross-functional collaboration, and continuously optimize processes for efficiency and scalability.

More specifically, your tasks include:

• Strategic Delivery Leadership: Lead end-to-end delivery across strategic client work streams, ensuring timely, in-scope, high-quality execution.
• Business & Financial Partnership: Act as a strategic delivery partner to P&L owners, translating vision to plans, and driving financial performance through forecasting, budgeting, and revenue optimization.
• Delivery Excellence & Governance: Champion stability, proactively mitigate risks, resolve complex issues, and maintain strong governance.
• Growth & Client Relationships: Identify strategic growth opportunities within existing relationships and build trusted rapport with senior client stakeholders.
• Cross-Functional Collaboration: Foster strong collaboration across delivery, strategy, and client engagement functions.
• Team Leadership & Optimization: Lead, mentor, and develop direct reports, and implement continuous process improvements for efficiency and scalability.

As a Client Delivery Partner, you will be a central figure, collaborating extensively across various levels and functions, both internally and externally. You will work closely with internal business leaders and lead and mentor your team of direct reports. You ll also engage with cross-functional teams to ensure cohesive operations and visibility of capabilities. Externally, you will build and maintain trusted, senior-level relationships with client stakeholders, positioning MAP as a go-to partner.

More specifically, your collaborators include:

• Internal: Capability leads, direct reports and cross-functional teams
• External: Senior client stakeholders, building and maintaining trusted relationships

You bring over a decade of senior-level experience in digitally focused program management, delivery leadership, or similar strategic client-facing roles, ideally within an agency or consultancy. You possess robust financial acumen, proven by successfully managing P&L and driving financial performance for large accounts. Your deep digital expertise spans data, technical projects, and marketing automation platforms (Salesforce, Adobe, Braze). You are a strategic project and financial manager, adept at navigating complex deadlines, estimates, and budgets across multiple work streams.

Your exceptional communication and stakeholder management skills enable you to articulate complex concepts and influence executive-level decisions, fostering trusted relationships. As a leader, you excel at mentoring and developing teams. Highly organized and solution-oriented, you thrive in fast-paced, dynamic environments, bringing adaptability, resilience, and a positive mindset.

In addition, you have:

• Experience: 10+ years in senior program/delivery leadership or strategic client-facing roles (agency/consultancy preferred).
• Financial & Digital Expertise: Proven P&L management for large accounts, coupled with in-depth knowledge of data, technical projects, and marketing automation.
• Management
  
  Skills:
  
  Strategic project, financial, and stakeholder management, including complex deadlines, budgets, and executive-level influence.
• Leadership & Communication: Experience leading and mentoring teams, with exceptional verbal and written communication skills for diverse audiences.
• Organizational & Problem-Solving: Highly organized, meticulous attention to detail, proactive, solution-oriented with strong ownership.
• Adaptability & Mindset: Thrives in fast-paced environments, adaptable, resilient, positive, and committed to high-performing teams.

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world s most admired brands to help them on their transformation journey to becoming…