Social Services Manager - Office of Children Services

Job Summary

Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living.

This is a job classification within the Social Services job family and is responsible for managing the operations of a social services department, work unit or program composed of multiple operational components and related staff. This classification is distinguished from the Social Services Program Administrator which directs and manages a large department or broad-based series of multiple funded programs with broad scope of responsibility, complex budget and large staff.

• Serves as program lead for Outreach/Referrals & Events, which requires frequent weekend and/or evening work.
• Directs and manages the planning and operations of a social services department, work unit or program. Oversees subordinate managers and staff, including hiring, training, performance evaluation and disciplinary actions, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives.
• Plans, develops and establishes goals and objectives. Participates in, or develops strategic plans to accomplish the goals and objectives.
• Manages service delivery and program operations for assigned area. Organizes operations and procedures. Sets priorities, monitors activities and assignments and resolves problems.
• Provides technical advice, policy interpretation and guidance for application of appropriate procedures to staff.
• Evaluates program effectiveness to develop improved methods. Devises evaluation methodology and manages implementation. Analyzes results and recommends or takes appropriate action.
• Develops, oversees and evaluates new and existing services and initiatives for implementation.
• Assists in, or develops budget for area of assignment. Administers budget and approves or recommends expenditures within established budget. May prepare proposals for funding or funding continuation.
• Serves as liaison and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops and manages a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, stimulates interest in departmental programs and services.
• Develops and participates in education and training for clients and community. Makes presentations related to departmental programs and services.
• Prepares periodic reports, financial analysis and statistical reports on program activities and program progress.
• Performs other job-related duties as assigned.

Bachelor’s degree in Social or Behavioral Sciences or a directly related field AND five (5) years increasingly responsible experience in social services, including one (1) year of supervisory or management experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

• Licensed Chemical Dependency Counselor (LCDC); OR
• Qualified Credentialed Counselor (QCC); OR
• Licensed Social Worker (LSW); OR
• Licensed Master Social Worker (LMSW)
• Valid Texas Driver’s License.

• Licensed Professional Counselor (LPC)
• Master’s degree in Social or Behavioral Sciences or a directly related field
• Experience managing home visiting programs such as Healthy Families America
• Experience supervising staff work directly with children ages 0-5 and their families
• Experience conducting community outreach, making in-person presentations, and completing intake…