Deli Manager

Join to apply for the Deli Manager role at Refuel Operating Company, LLC
.

Type of Position:
Full time

Refuel is one of the fastest growing convenience store chains in the U.S., growing ~300% in the past 24 months through 17 acquisitions and new industry store builds. The company currently owns and operates over 220 stores in the southeast with a total team member population of ~3,000.

• Competitive payrate
• Daily Pay
• Employee Assistance Program
• Refuel Rewards (15c off gas, free drinks, hot food discounts, and more!)
• 401(k) Retirement
• Life Insurance
• Short‑Term Disability Insurance
• Referral program
• Medical & Prescription Drug Insurance (BCBS MyHealth Toolkit App)
• MyHealth Toolkit App
• MD Live (telemedicine)
• Health and Fitness
• Shop for Care
• Natural Blue
• Dental/Vision Insurance
• Cancer & Accident Insurance
• PTO

• Create and foster a guest and sales focused environment by training team to greet all guests, presell, upsell, and suggestive sell required items.
• Provide prompt, courteous customer service by discovering customer needs and management support.
• Manage food services in accordance with Department of Health and Company Standards.
• Responsible for ordering products, counting inventory, creating, and adhering to build tos and planograms per company standards.
• Maintain inventory and waste levels based on company standards.
• Plan and prepare work schedules based on business needs; supervise coverage of shifts left vacant due to emergency or lack of Deli personnel and fill as needed.
• Analyze all financial data to identify business opportunities, determine proper action plans, and increase sales and profitability.
• Manage food cost at required levels; follow approved portioning and accounting procedures.
• Analyze restaurant results and trends to determine proper action plans, maintain 100% in‑stock efficiency on top‑selling items.
• Oversee and assist in preparing food items per required menus and recipes; inspect food and food preparation to maintain quality standards and sanitation regulations.
• Conduct daily and weekly safety inspections of food service equipment to ensure optimal operation conditions.
• Respond, report, and follow up on all employees and/or customer accidents, injuries, and loss or damage to property.
• Maintain health guidelines to ensure food safety is the top priority.
• Check display for neatness and customer appeal; ensure all authorized signs are displayed.
• Maintain a working relationship with all vendors; monitor and correct delivery procedures, ensure accuracy of orders, report any problems to management.
• Recruit, hire, train, and coach team members to develop top‑performing team members.
• Ensure team members are knowledgeable and trained on product offerings and promotions.
• Coach and supervise team members in all store responsibilities and teach them how to manage difficult and complicated situations.
• Evaluate and take positive and consistent disciplinary actions on violations of company policies.
• Utilize tools provided to manage restaurant efficiently and effectively.
• Maintain a neat personal appearance in accordance with company uniform and personal appearance policy.
• Perform other duties as needed.
• Ensure work attendance in compliance with company expectations.

Education/Experience

• Must be at least 18 years old.
• A two‑year degree or above is strongly preferred.
• Minimum of one year of retail, fast food, or sales management experience is required.
• Maintain Food Handlers and Food Safety Certification as required by company.
• Authorized to work in the United States.

Knowledge and Skills

• Proven success developing team members.
• Demonstrated ability to use P&L and store reports to affect change.
• Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals.
• Excellent oral and written communication and interpersonal skills.
• Ability to write routine reports and to speak effectively before customers and employees.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
liAbility to exercise sound judgment and work with minimum supervision.
• Proficient computer knowledge (Microsoft Word, Excel,…