Resident Services Manager

Who We Are

Core Spaces (Core) is more than a real estate company, it’s a people company. Building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better).

Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build‑to‑rent (“BTR”) sectors. Its residential communities feature world‑class amenities, progressive design, and hospitality‑driven service. Core’s student housing portfolio includes over 59,000 beds currently owned or managed, with a pipeline of over 50,930 beds in various stages of development.

Core’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high‑growth metros nationwide. For more information, visit  
* Portfolio and pipeline numbers as of Q4 2025

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 1 4+ holidays, including your birthday, to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) + matching & Roth account option

The Resident Services Manager oversees on‑site daily customer service and resident retention tasks. Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also involve additional on‑site clerical or office tasks as required.

• Managing all disputes between roommates.
• Handling all resident replacements/relets.
• Managing resident and guarantor concerns to the best of their ability to minimize escalation to the Community Manager.
• Responsible for customer service regarding questions and concerns.
• Regularly collaborating with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents.

• Work with the Director of Sales and Reputation Management, including regular check‑ins, to ensure reputation goals are being met.
• Responsible for creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager.
• Oversee resident surveys and focus groups to gather feedback, identify improvements, and share findings with Property, Maintenance, and Regional Managers.
• Formulate necessary action strategies based on the feedback received from Focus Group discussions.
• Responsible for conducting resident experience calls (minimum of 10 per week).

• Provide necessary support in marketing and leasing operations, including leading tours and following up with prospective residents.
• Responsible for planning, implementing, and performing marketing duties and tenant events.

• Ensure compliance with all company policies, procedures, and legal requirements.
• Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner.