Customer Service Manager; Pantry Services - Austin, TX

Schedule

Night Shift, 8pm-5:30am, Sunday - Thursday

$60,000 - $65,000 / year

Yearly Bonus Opportunity

We’re looking for a Pantry Operations Manager (Workplace Pantry) to lead a fun, hardworking team of 15–20 attendants and runners who keep our client’s pantry stations fully stocked and running smoothly. You’ll oversee more than 80 stations, ensuring they’re consistently filled with popular snacks, beverages, paper goods (cups, utensils, bowls), and employee amenities like milk, coffee, tea, soda, cereal, and dry snacks.

In this hands‑on leadership role, you’ll manage daily operations, support your team in maintaining clean and inviting service areas, and ensure all pantry equipment is properly cleaned and functioning. If you’re an organized, people‑focused leader who takes pride in creating a seamless, behind‑the‑scenes experience, we’d love to meet you!

• Lead and motivate a team of 15–20 pantry attendants and runners.
• Manage HR functions, including training, performance, and employee development.
• Develop, implement, and educate the team on standard operating procedures (SOPs).
• Oversee stocking of food, beverage, and paper products across 80+ stations.
• Inspect employee stations to ensure cleanliness, deep cleaning of equipment, organization, and strong focus on safety and operational excellence.
• Uphold strict quality control standards when handling consumable food products.
• Ensure consistent, high‑quality service to enhance customer experience.
• Communicate effectively with staff and management to address needs and resolve issues promptly.
• Promote a culture of safety, teamwork, and exceptional service.

• Bachelor’s degree preferred; an equivalent combination of education and experience will be considered.
• Military veterans are encouraged to apply.
• A hands‑on leader who thrives on coaching, motivating, and growing a team.
• 2–3 years of experience in a customer service or food leadership role.
• Experience in food & beverage or client service management preferred.
  
  Strong communication and interpersonal skills.
• Background in safety training is highly desirable.
• Passionate about delivering world‑class service to clients and customers.
• Able to move safely between multiple floors via stairs.
• Ability to lift at least 50 lbs. on a consistent basis.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Canteen maintains a drug‑free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.