Director, Finance Systems Governance & Operational Excellence

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

Acrisure is seeking a Director, Finance Services & Automation Governance & Operational Excellence to join our growing team in Grand Rapids. The Director, FSA Governance & Operational Excellence is a senior leadership role responsible for defining, governing, and operationalizing how work is prioritized, executed, and continuously improved across the Finance Systems & Automation (FSA) organization. This leader partners closely with Finance, IT, and enterprise stakeholders to ensure disciplined governance, strong operational performance, scalable Workday processes, and SOX compliant controls, supporting both current operations and IPO readiness.

This role provides direct people leadership, develops high performing teams, and serves as the strategic owner for Service Now-enabled work intake, Workday case management oversight, and operational excellence across FSA.

• Lead, coach, and develop a team responsible for governance and operational oversight of the Workday platform.
• Establish clear roles, accountabilities, and performance expectations aligned to FSA priorities.
• Build capability across the team in process ownership, root cause analysis, and continuous improvement.
• Foster a culture of accountability, transparency, and operational excellence.

• Provide strategic ownership for work in‑take process design and administration supporting FSA ways of working.
• Partner with IT, FSA, and Finance stakeholders to continuously improve:
  Work intake forms and workflow design, automation and workflow efficiency opportunities, Agile 2.0 sprint planning, backlog prioritization, and execution models.
• Ensure development and maintenance of How To guides, playbooks, and internal documentation to enable scalable adoption and self‑service.
• Drive alignment between platform capabilities and business outcomes.

• Own the governance model for enhancement requests, ensuring prioritization of the highest value work.
• Guide teams and stakeholders in articulating business value, expected outcomes, and initial LOE estimates.
• Facilitate governance forums and executive stakeholder discussions, including preparation of decision‑ready materials.
• Ensure transparency and consistency in decision making across the FSA portfolio.

• Provide executive oversight of operational incidents, case management, and service delivery.
• Establish and maintain dashboards, KPIs, and performance metrics to measure operational health and effectiveness.
• Lead monthly operational reviews with FSA leadership, highlighting performance trends, risks, and improvement opportunities.
• Serve as the Primary Workday Named Support Contact (NSC):
  • Oversee Workday Case Management processes.
  • Ensure full utilization of the Workday Success Plan (Ask an Expert, training, certifications).
• Develop FSA functional leaders and team members to own their end‑to‑end processes (e.g., Accounting Close, Journals, Supplier Invoice).
• Drive elimination of recurring issues through root‑cause analysis and sustainable process improvements.

• Provide leadership and oversight for SOX related activities within FSA.
• Segregation of Duties (SOD) analysis and risk mitigation.
• Production admin security oversight, including periodic access reviews.
• Change management standards, documentation, testing evidence, and production readiness.
• Partner with Internal Audit, IT, and Finance leadership to ensure compliance with control expectations.
• Support IPO readiness efforts, ensuring governance, controls, and documentation meet regulatory standards.

• Proven ability to influence senior leaders and drive cross‑functional outcomes.
• Strong…