Regulatory & Compliance Manager

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Legal, Risk, and Insurance supports the advancement of RPM’s business objectives by strategically balancing risk and opportunity, engaging with our stakeholders to find solutions, and safeguarding people, property, and profits.

The Compliance Manager is responsible for monitoring high-impact regulatory and legislative changes that affect RPM policies, procedures, resident-facing practices, systems configuration, and onsite execution across a national footprint. This role translates “what changed” into “what we must do,” convenes the right cross-functional stakeholders to design and implement compliant solutions, and establishes practical audit mechanisms to ensure ongoing adherence.

• Develop and maintain a comprehensive process to monitor regulatory changes and requirements impacting operations across applicable jurisdictions (federal, state, and local), including rule making, enforcement trends, and relevant industry standards.
• Build and maintain relationships with local and national industry associations, local attorneys, and compliance networks to stay ahead of emerging changes and interpretations.
• Partner with internal legal counsel and local counsel to interpret requirements and produce clear, actionable guidance for operations and support teams.
• Maintain a regulatory change log and “impact briefs” that describe the change, effective dates, affected states/markets, risk level, and required actions.
• Lead cross-functional design and implementation of compliance updates—convening stakeholders (Ops, HR, Finance, Marketing, Training, Systems/IT, etc.), driving plans, and tracking completion.
• Build and run compliance audit mechanisms and cadences (sampling, checklists, evidence standards, reporting, remediation tracking).
• Develop and implement a structured process for proposed resident fee additions/changes at communities (optional and mandatory fees), including obtaining and documenting owner/client approval of fees.
• Serve as a trusted advisor to operations and corporate teams on compliance questions, gray areas, and risk-reduction options.
• Partner with Training/L&D and Operations leaders to develop and maintain compliance training and reinforcement cadences.
• Support incident response for compliance issues (triage, containment, corrective action planning, documentation).

• Knowledge of federal, state, and local regulatory frameworks and rule making processes impacting operations across multiple jurisdictions.
• Skilled in building audit programs (sampling, checklists, evidence, reporting, remediation tracking).
• Skilled in analyzing complex legal or regulatory language and translating it into clear, actionable operational guidance.
• Skilled in stakeholder engagement and cross‑functional project leadership.
• Ability to manage multiple regulatory initiatives simultaneously while meeting deadlines.
• Ability to communicate effectively both verbally and in writing with ability to translate complex requirements into clear field guidance.
• Ability to apply even judgment and strong discretion, and comfort making solution‑oriented approval/decline decisions with documented rationale.
• Bachelor's degree in business, legal studies, public policy, risk management or similar.
• Juris doctor or other legal degree helpful, not required.
• Five years of experience in compliance, regulatory affairs, legal operations, risk management, or multi‑site and multi‑state operational governance (property management, financial services, healthcare, retail, or other highly regulated environments).
• Compliance certifications: CCEP/CCEP‑I, CRCM, CIPP/US, or other relevant credentials (preferred)

Physical Requirements:

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications…