AMR Business Planning & Communications Manager, RCC

Austin, Texas, United States Corporate Functions

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for the organization. This includes supporting the planning, development, and implementation of strategies across all facets of business operations, guided by a robust, consistent, and clear communication approach aligned with our organizational goals.

Part strategy, part creative, and part media, this role sits at the intersection of business and people, ideas and communications—partnering with key stakeholders to provide strategic rigor that strengthens both operational excellence and our culture and values.

This role is suitable for individuals who are energetic, enterprising, and thrive in a fast-paced, dynamic, and evolving environment.

• Plan and support the Site Leader in driving RCC strategies focused on operational excellence, talent development, innovation, inclusion and diversity, and more.
• Execute cadence and management system for RCC strategic activities, and help coordinate business operations in collaboration with relevant stakeholders.
• Support Geo Leader in planning and coordinating leadership site visits and key communication meetings, including contributing to agenda development.
• Provide thought leadership around relevant topics affecting the org.
• Implement communication strategies that promote awareness and alignment around key organizational themes. This includes supporting the execution of leadership staff meetings, quarterly off-sites, manager sessions, all-team meetings, and internal communications (e.g., websites, message boards, and emails).
• Identify issues that impede business success in achieving key strategies, and provide thoughtful recommendations for addressing these issues.
• Identify opportunities to create stronger cross group collaboration and synergies.
• Create platforms and engagement forums that enable leaders to connect with employees in fun and meaningful ways that reflect Apple’s culture and values.
• Contribute to delivering employee experiences that are thoughtfully designed—intentional, authentic, and aligned with Apple’s values.
• Develop best-in-class communication collateral aligned with corporate brand guidelines and Apple’s design and style philosophy.

• 7 years of experience in project management or business strategy work, with a focus on planning and communications, including 3 years of experience in a role that leads strategic initiatives across stakeholders
• Demonstrated ability to design communication strategies aligned with organizational goals and ensure flawless execution
• Excellent planning, organizational, and implementation skills
• Strong verbal and written communication skills
• Experience creating slide decks for large groups, including proficiency in or willingness to learn Keynote. Proficiency in photo/video editing applications.

• Proven experience in shaping and implementing complex regional programs and initiatives, with the ability to…