Carrier Manager - Americas
Listed on 2026-05-03
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Management
Contracts Manager, Operations Manager, Business Management, Financial Manager
Carrier Manager – Americas
Location: United States, Austin
Reporting to: Senior Director, Cross-Border
Swap is building a serious cross-border function. This role is not a general logistics-management post. It is a commercially important carrier-management role responsible for improving carrier performance, strengthening commercial terms, and increasing the quality of cross-border support provided to the business.
The Carrier Manager – Americas will own Swap’s key carrier relationships across the US, Canada, and Australia, with direct responsibility for Fed Ex, DHL Express, DHL eCommerce, UPS, and selected regional partners. The role will lead carrier negotiations, service reviews, escalation management, and performance tracking across a growing international shipping footprint.
Key responsibilities- Own strategic and operational carrier relationships across the Americas portfolio
- Lead negotiations on rates, surcharges, service commitments, and contract terms
- Run quarterly business reviews and regular carrier-performance reviews etc
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