Market Financial Center Manager - Austin South area

Responsibilities

• Operates as a backup financial center leader within a market.
• Manages client traffic, engages and appropriately routes clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world‑class client experience environment.
• Manages market‑level initiatives prescribed by market leaders.
• Drives operational excellence.
• Opportunity & Inclusion Champion: creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: leads and encourages identification, escalation and resolution of potential risks.
• People Manager & Coach: knows and develops team members through coaching and feedback.
• Financial Steward: manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: delivers results through effective team management, structure, and routines.

• 1+ years of leadership experience demonstrated through coaching, training and/or motivating a diverse work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalation as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate commitment to providing personalized service.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non‑verbal, written and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (for example, Microsoft Office).
• Availability to work weekends and/or extended hours as required to run the business.
• Must be able to travel to any financial center within the defined market.
• Strong risk management skills and ability to make sound decisions while achieving business goals.
• Enterprise Leadership & Development skills.
• Results orientation, problem solving and referral management.

• 1+ years of management experience including hiring, coaching and developing direct reports.
• Experience in the following industries: consumer banking/financial services, mortgage, retail and/or hospitality.
• Bachelor’s Degree in related field.
• Bilingual (fluent verbal and written).

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

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