Digital Account Team Manager

Overview

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Digital Account Team Manager is the first formal people-leader in the Account organization, responsible for managing a team of Account Managers and ensuring consistency, quality, and exceptional client experience across their pod. This role balances hands-on coaching and development with strategic oversight of account health, team capacity, and cross-functional coordination.

This position is critical to delivering high-quality account management that connects marketing performance to property goals while building the next generation of account management talent.

Responsibilities

Team Leadership

* Directly manage a team of Account Managers through regular 1:1s, performance feedback, coaching, and individualized development plans
• Foster a culture of growth and accountability within your team
• Support hiring, onboarding, and training for team members
• Balance workload and bandwidth across the team; assign accounts and set priorities

Quality Assurance & Client Experience

* Review key client deliverables for tone, clarity, and alignment with expectations
• Ensure reporting narratives are consistent, accurate, and delivered on time
• Protect client relationships through proactive communication and issue resolution
• Support complex or high-priority client conversations as needed

Operations & Cross-Functional Coordination

* Handle escalations and remove blockers across Paid Media, SEO, Email, Creative, and Operations teams
• Assess account health quickly and prioritize interventions
• Partner with Digital leadership on team-wide updates, rollouts, and process improvements
• Manage basic capacity forecasting to ensure appropriate workload distribution

Education and Experience

* Bachelor's degree or equivalent combination of education and experience

* Five years of experience in account management, marketing coordination, or a client-facing role

* Property management or multifamily industry experience preferred

* Formal people management experience preferred

* Google Ads or Analytics certification preferred

* Knowledge of digital marketing channels including paid media, SEO, and email

* Knowledge of account management best practices within a client-services or agency environment

* Skilled in in GA4, Ninja Cat, or similar reporting platforms

* Skilled in managing escalations and resolving client or internal issues efficiently and professionally

* Skilled in prioritizing workloads and balancing team capacity across multiple accounts

* Ability to communicate effectively both verbally and in writing

* Ability to coach, mentor, or lead team members

* Ability to assess account health quickly and determine appropriate interventions

Qualifications

Physical Requirements:

* May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

* This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three or four days per week based on managers' discretion.
• The office is an open setting which may include bright lights, constant noises and distractions.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

* Weekly pay for all associates working onsite at an apartment community

* Comprehensive healthcare coverage available for all full-time, regular associates

* Employer-paid employee assistance, mental health, and wellness programs

* Ancillary benefits including critical illness, hospital indemnity, and accident insurance

* 401(k) with robust company match

* Opportunities for professional…