VP, Client Engagement

Responsibilities

Location Raleigh, North Carolina US Job
-057374

This is a full-time salaried position with Project Farma, a Perkin Elmer company. The successful candidate will reside in a Project Farma market location and be willing to travel domestically, to meet client project requests.

* Market locations include but are not limited to:
Boston, Philadelphia, DMV, Northern New Jersey, Chicago, Indianapolis, Columbus, St Louis, Kansas City, Raleigh-Durham, Houston, Dallas, Boulder, Portland, San Fransisco, San Diego, and Los Angeles.

The Vice President of Client Engagement (VP,CE) isa senior executive responsible forthe strategic growth,relationship management, and operational excellence of 2-3globally significant accounts.

This role is pivotal in ensuring the firm is positioned as a trusted advisor and supplier across client organizations.

The VP, CE drives revenue growth, fosters deep client relationships, and ensures the successful delivery of services through executive-level engagement and cross-functional collaboration. The VP, CE brings deep credibility, extensive networks, and influence within the accounts they serve. They will work closely with regional leaders, Principal Consultants, and delivery teams to build trust, align services with client needs, and surface new opportunities.

This rolewillbeexpected tobe 20-40% billable on active projects within accounts to maintain visibility, support project launches,andguide executive-level touchpoints.

Key Responsibilities:

Strategic Account Leadership

* Develop and execute multi-year strategic account plans aligned withclientbusiness objectives and industry trends.

* Conduct quarterly

SWOTanalysesandcompetitivebenchmarkingtorefineaccountstrategies.

* Establish andmaintainexecutive sponsorship alignment betweenclientandcompany leadership.

Client Engagement&Governance

* Facilitate executive steering committees and governance forumstoensurealignment and transparency.

* Implement structured feedback loops(e.g.,Net Promoter Score, Voice ofthe

Customer) to continuously improve service delivery.

* Lead crisis management andissueresolution withafocus on preserving long-term relationships.

Revenue Growth&Pipeline Conversion

* Setand achieve annual revenue targets foreachaccount, withclear KPls forupsellandcross-sell initiatives.

* Identifyandpursuewhitespace opportunities throughproactiveneeds assessments and solution co-creation.

* Lead strategic pursuits,including

RFPresponses, solution design,and executive presentations.

Collaboration&Intelligence Sharing

* Chair regular account team meetings toalignongoals, share insights, and coordinate execution.

* Ensure knowledge transfer andbestpracticesaredocumented and disseminated across teams.

* Champion theuseof

CRM/PSA toolstomaintain data integrity and visibility into account health.

Internal Governance&Program Participation

* Actively contribute tocompany-wide strategic initiatives,includingserviceinnovation and market expansion.

* Lead or participate ininternaltaskforces focused onclientexperience, or operational excellence.

* Mentor high-potential talent andcontributetosuccession planning efforts.

Experience

Required:

* Education:

Bachelor's Degree inLife Science, Engineering, orrelated discipline (OR a combinationofequivalent experience inCQVengineering, cGMPfacility start-up,project management and/or comparable military experience).

* Industry Expertise: 20+ yearsinlifesciences,biotech, or technical consulting withastrong understanding of regulatory environments,R&D, manufacturing,and commercialization.

* Client Leadership:

Proven trackrecordofmanaging $10M+accounts with complex stakeholder ecosystems.

* Strategic Thinking:
Ability to synthesize market trends,client needs,andinternalcapabilities into actionable strategies.

* Commercial Acumen:

Deepexperienceinconsultative selling,contract negotiation,and value-based pricing.

* Operational Excellence:

Familiaritywithdeliverymodels,project governance, and performance metrics in a professional services context.

* Technology Proficiency:

Experience with CRM/PSA platforms, data visualization tools, and collaboration platforms. Preferred experience with Salesforce and/or Kantata.

* Communication:
Exceptional communication,…