RVP Account Managment, Emerging Enterprise

The Opportunity

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal Better Up Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal Better Up Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include:
Austin, TX;
New York City, NY;
San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

• Lead, mentor, and develop a team of Account Partners (Account Managers), creating a culture of accountability, craft, and continuous growth.
• Recruit, hire, onboard, and retain top talent for the Account Partner team and future roles at the organization.
• Model and reinforce best practices for managing the full customer journey — from prospecting within current customers and expansion to renewal and executive engagement.
• Participate in client meetings alongside Account Partners to support retention, growth, and skill development.
• Monitor weekly activity, pipeline health, and forecast accuracy across the team; report results to Better Up leadership.
• Serve as the primary escalation point for Account Partners and customers navigating complex issues.
• Align the team to Better Up's Behavioral Science capabilities and mission-aligned selling approach.

• Own expansion and renewal targets for both individually held accounts and direct report portfolios.
• Develop account strategies in close collaboration with customer executives and Better Up leadership.
• Guide commercial conversations and ensure end-to-end success of contracting processes.
• Partner with Better Up Marketing and cross-functional leaders to develop new relationships in strategic accounts through prospecting and networking.
• Coach Account Partners on strategic account planning, pipeline development, and executive engagement.

• Navigate complex, matrixed Fortune 1000 organizations; identify, develop, and maintain executive-level champions.
• Consult customers on talent, HR, and L&D strategy, demonstrating how Better Up's coaching platform aligns to business objectives.
• Serve as a senior point of escalation and executive sponsor for strategic accounts.

• Partner closely with Customer Success, Deployment Management, and other post-sales teams to ensure seamless account coordination, member utilization, and adoption outcomes.
• Collaborate with Product, Engineering, Legal, and Finance on roadmap prioritization, deal approvals, and customer program design.
• Contribute to Better Up's GTM strategy through thought leadership, feedback loops, and cross-functional alignment.

• 8+ years of enterprise account management, client management, or consultative sales experience — with 5+ years in a people management or team leadership role.
• Demonstrated ability to lead and develop high-performing sales or account management teams.
• Consistent track record of exceeding renewal…