Operations Lead

This position is for a client of Everson Talent.

Everson Talent is seeking an Operations Lead for a full-time opportunity with a growing company in the Food & Beverages industry. This is a great opportunity for someone looking to join and grow with a fast-moving company, take ownership of the daily operations, and bring valued industry experience to the founding team!

Role

Description:

• Own daily operations across the warehouse and route map. Make sure standards are met every day, in every location (i.e. 30+).
• Manage and coach the operations team (currently a growing team of pickers and route drivers). Reinforce service quality, safety, and our company’s high standard.
• Serve as the primary escalation point for the team. Triage issues remotely first, deploy in person when needed.
• Cover route driving, picking, or warehouse work yourself when the business requires it. This includes filling in for a sick driver, picking when a picker calls out, or driving a half route until we hire the next driver.
• Own substitution decisions when warehouse stock is short. Know the individual markets well enough to call the right swap for that market.
• Troubleshoot equipment, payment systems, and AI camera systems in the field. Document fixes for the SOP library.
• Build relationships with property managers and building staff so the company is seen as a valued amenity, not a vendor.
• Cover the on-call customer service line on weekends and after hours. Respond to texts and calls from properties and residents with urgency and professionalism.
• Partner with leadership on operational improvements, performance trends, and the build-out of the operating playbook.

Qualifications:

• 3+ years of experience in operations, route management, warehouse management, multi-unit retail, or premium grocery operations.
• Direct people management and leadership experience required.
• Excellent problem-solving skills.
• Strong written and verbal communication skills.
• Tech savvy.
• Experience in vending or micro-markets preferred.