Technical Program Manager - Digital Operations and Transformation

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.

Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Title:

Technical Program Manager – Digital Operations and Transformation Location/ Division/ Specific Information:
Austin TX (Hybrid/Remote)/P04

Business Unit:
Jabil Intelligent Infrastructure Job Family:
Project / Program Management How Will You Make an Impact?-The Program Manager – Digital Operations and Transformation is responsible for leading the global strategy, execution, and transformation of enterprise resource capacity planning capabilities across Jabil engineering organizations within Intelligent Infrastructure.

This role operates at a strategic level, driving alignment between business priorities, engineering demand, workforce planning, and financial targets. The Program Manager partners with senior leadership across Engineering, Program Management, Finance, and Business Operations to establish scalable planning frameworks, enforce data integrity, and deliver actionable insights that enable confident portfolio decisions.

This position requires strong program leadership, deep expertise in resource capacity management, and the ability to influence global stakeholders to adopt standardized tools and processes (e.g., Tempus Resource) that improve visibility into demand, capacity, and execution readiness.

What Will You Do?-Own and lead the global resource capacity management program, including strategy, roadmap, governance, and execution

Drive enterprise adoption and standardization of resource planning tools and processes across engineering organizations

Act as the “voice of the customer” by translating customer needs into our digital capabilities, tools, and business operations

Partner with senior engineering and business leaders to align demand, capacity, and workforce planning to business priorities and long-term strategy

Establish and enforce global planning cadences (monthly, quarterly, long-range), ensuring consistency and accountability across organizations

Provide executive-level insights into capacity vs. demand, utilization trends, and portfolio risks to support decision-making

Lead scenario planning and trade-off analysis to optimize resource allocation across competing priorities and programs

Identify structural capacity gaps (skills, geography, labor types) and partner with leadership on hiring, redeployment, or outsourcing strategies

Ensure high data integrity across all resource planning systems, including resource attributes, project demand, and allocation data Drive integration of resource planning with financial planning processes, including budgeting, forecasting, and headcount planning

Lead cross-functional programs to improve planning efficiency, automation, and reporting capabilities

Champion continuous improvement of tools, workflows, and data models to scale with organizational growth

Lead global change management efforts, including training, communications, and stakeholder alignment

Serve as a subject matter expert for resource capacity management and planning methodologies

Ensure compliance with Jabil policies related to safety, quality, and data security

How will you get there?
-Education :
Bachelor’s degree or equivalent combination of education and experience is required

Experience:

8–12 years of experience in Program Management, PMO leadership, Engineering Operations, or Resource Planning is required

Knowledge, Skills and Abilities:

Demonstrated experience leading global, cross-functional programs with senior stakeholder engagement

Deep expertise in resource capacity management, demand forecasting, and workforce planning

Strong analytical capability with experience translating complex data into strategic insights

Proven experience with…