Mitigation Project Manager

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Team Olson believes together we can make today better! As the Project Manager you will play a pivotal role managing water, fire, mold and restoration projects from start to finish. This role ensures seamless coordination between clients, field teams, and insurance partners, leveraging job management software for all project management, compliance, and documentation tracking. The Project Manager is accountable for maintaining project accuracy, communication, and financial performance through every stage of the restoration process.

• Contact clients promptly to schedule and confirm initial assessments.
• Conduct detailed property evaluations, capture photo documentation, and create moisture maps.
• Develop daily work plans, assign tasks, and document all setup details within the job management software.
• Ensure all client signatures and required forms are collected and uploaded for compliance.
• For Time & Materials projects, establish an on‑site binder for crew documentation and ensure all data is mirrored in job management software.
• Schedule crews from project start to completion.

• Initiate and record all adjuster communications in job management software, including approvals, notes, and documentation.
• Follow communication protocols for complex adjusters using email and job management software.
• Clearly document which adjuster authorized specific work or expenditures.

• Submit vendor and subcontractor requests through job management software for centralized tracking.
• Coordinate materials testing and abatement bids; confirm insurance coverage and document within job management software.
• Track all vendor approvals and compliance documentation.

• Utilize job management software to manage project scheduling, budgets, compliance items, and field updates.
• Maintain detailed job notes, photos, and moisture readings in the job management software, ensuring consistency with the estimating software.
• Communicate workload and scheduling conflicts early; consult leadership as needed.
• For T&M projects, ensure daily entries, crew notes, and material logs are accurately documented in the on‑site binder and reflected in job management software.

• Perform 360 mapping at initial inspection.
• Complete sketches and scopes in the estimating platform within 24–48 hours of loss.
• Ensure damage sources and migration lines are clearly defined.
• Provide field crews with daily scope details through job management software.

• Monitor project value, budget status, and gross profit margins within job management software.
• Maintain daily progress updates and log all communications with adjusters and clients.
• Request approvals for extended drying times or scope changes via job management software and update all stakeholders accordingly.
• For TPA, provide daily updates per platform requirements.

• Finalize estimate scope and reconcile all equipment counts, vendor charges, and photos within job management software.
• For T&M projects, review the binder for completeness and ensure all billing documentation is entered into job management software or directly into the estimating platform.
• Confirm all vendor invoices are accurate and approved for direct billing under Servpro O&P structure.
• Obtain all required closeout documentation (Certificate of Satisfaction, Authorization to Pay) and upload to job management software.
• Achieve a 24‑hour turnaround from pre‑billing to final billing completion.
• Notify accounting via job management software when projects are ready for billing and approve all invoices through billing.
• Responsible for follow‑up and collection of final payment on all assigned projects.

Other duties as deemed appropriate for the role by Team Olson Executive Leadership.

• Proven ability to manage multiple projects simultaneously.
• Comprehensive understanding of water, fire, and mold restoration processes.
• Proficiency in job management software, estimating platforms, and Google Suite.
• Excellent communication, organization, and client service skills.
• Strong attention to detail, documentation, and compliance accuracy.
• Able to work independently and collaboratively.

Reports To:

MUO Market Leader

Direct Reports: NA

• MUO Leadership
• Director of Administration
• Director of Operations Support
• Executive Administration