General Manager

We are seeking an enthusiastic, high-energy
General Manager
to protect, enhance, and drive the financial and operational success of a premier retail real estate portfolio spanning the Austin and DFW MSAs. This role serves as a key contributor to total asset value, challenging you to push the boundaries of traditional property management by identifying innovative center objectives, aggressively managing expenses, and generating alternative revenue streams.

1. Financial Performance & NOI Results

• Drive Value: Supervise expense structures and aggressively drive Net Operating Income (NOI) across the portfolio.
• Alternative Revenue: Capitalize on local short-term leasing opportunities, pop-up events, brand partnerships, and alternative revenue streams (including storage spaces, media/signage placement, parking services, and EV charging setups).
• Fiscal Administration: Lead the development, analysis, and execution of monthly financial reporting, annual property operating budgets, tax obligations, and rolling forecasting processes in tight coordination with corporate and client teams.

2. Strategic Leasing & Merchandising Strategy

• Strategic Planning: Formulate and deliver an asset-level Strategic Business Plan explicitly aligned with ownership’s financial and physical goals.
• Leasing Partnerships: Build strong collaborative relationships with corporate leasing teams, actively contribute to property merchandising strategies, and review lease drafts for operational and physical implications to retain optimal occupancy.
• Lease Compliance: Enforce commercial lease provisions, verify that retail partners completely comply with all operational terms, and proactively resolve tenant issues to maintain a healthy merchant community.

3. Operations, Maintenance & Capital Improvements

• Capital Planning: Partner with design and construction teams to identify, prioritize, and manage local capital improvement projects and multi-year capital plans.
• Asset Maintenance: Oversee comprehensive property maintenance programs to preserve asset integrity and ensure a top-tier retail presentation.
• Procurement & Compliance: Maximize the efficiency of contracted property services, manage competitive bid processes, and ensure all requirements under the Property Management Agreement (PMA) are met or exceeded.

4. Risk Management, Safety & Legal Coordination

• Customized Security: Work alongside contracted security service providers to implement customized safety and security plans, maintaining a welcoming, secure retail environment.
• Legal Liaison: Partner with legal teams to handle tenant disputes, lease conflicts, and localized litigation, ensuring compliance with PMAs, REAs, COREAs, and governing property documentation.

5. Team Leadership & Consumer Engagement

• Mentorship & Culture: Build, lead, and mentor a highly skilled on-site property team, identifying professional development tools to ensure peak performance across all disciplines.
• Marketing Support: Support consumer marketing initiatives and activations that drive foot traffic, enhance retailer gross sales, and leverage digital tools, social media, and data analytics to optimize customer experience.
• Community Stewardship: Elevate each asset’s position as a local community leader by building meaningful partnerships with civic and neighborhood organizations.