Senior Business Operations Program Manager, Identity Security and Abuse Prevention

Overview

The Sr Business Operations PM for Identity Security and Abuse Prevention partners closely with the Stores and Business Security leadership teams, driving strategic operations across the organization. This detail‑oriented leader wears many hats, notably head of staff to the team, a thought leader and business partner for the organization. The role partners with Finance, HR, administrative teams, and Stores BST Leadership.

Responsibilities include day‑to‑day management of business and operations, resource planning, annual strategic planning, program management, and metrics reporting. The ideal candidate influences successfully at all levels, thinks strategically with a passion for problem solving, organizes multiple work streams, is action‑oriented, and earns trust across all levels and job families.

• Drive the cadence and content for business, operational, and strategic reviews.
• Monitor and facilitate progress of executive goals and targets.
• Work with other business units and influence strategic directions.
• Drive special projects or strategic projects.
• Perform additional responsibilities and special projects as assigned.
• Work with leaders and stakeholders to drive project execution and deliver on agreed‑to project requirements.
• Engage with finance and operations to help make data‑driven decisions.
• Assist leaders in the annual planning process, headcount allocation, and operational expenses.
• Hold executives accountable for action items they need to drive forward.
• Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences.
• Responsible for communications of key initiatives across points of contact.
• Facilitate discussions in areas related to program directions, strategic discussions, and conflicts.
• Manage agendas/topics for staff meetings, strategic off‑sites, and other important reviews.
• Set standards and raise reporting quality and expectations across all business operations partners.
• Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward‑looking program needs, and review of VP+ documents.
• Contribute to and track people and DEI initiatives and actions.

• 6+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence amid stressful conditions; effectively communicating with employees and supervisors; safeguarding business operations; and complying with all state, federal, and local laws and company policies. Criminal history may factor into certain duties. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

We welcome applicants with disabilities and provide accommodations throughout the application and hiring process. For more information, visit (Use the "Apply for this Job" box below)..

Base salary ranges for this position:

• USA, CA, Irvine: $ – $ USD annually
• USA, TX, Austin: $ – $ USD annually
• USA, WA, Seattle: $ – $ USD annually

Company:  Services LLC
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