Service Manager

Service Manager page is loaded## Service Manager locations:
Austin, TXtime type:
Full time posted on:
Posted Todayjob requisition :
JR103412#
** CINÉPOLIS CAREERS
** Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

** AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
** Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!#
** JOB DESCRIPTION
** FLSA STATUS:
Exempt

TITLE:

Manager  DEPARMENT:
Operations

LOCATION:

Theater  SUPERVISOR RESPONSABILITY    Yes

REPORTS TO:

General ManagerJOB SUMMARY  The Manager is a brand ambassador who reinforces the company goals, values and mission statement while maintaining Cinépolis USA standards of luxury service. The Manager is responsible for assisting with all Front-of-House functions of the theater including but not limited to:
Guest Services, Servers, Bartenders, Runners, and Concessions. Provide excellent customer experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

JOB DUTIES  
• Manage and supervise the service model, auditorium ticket sales, and guest experience.  
• Ensures facilities are clean, safe and in proper working order by adhering to company cleaning policy.  
• Perform daily opening, mid and closing operation duties.  
• Interview, hire, onboard and train for all hourly staff members.  
• Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.  
• Provide daily communication on individual performance and training opportunities.  
• Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.  
• Safety and security ambassador for all managers and team members.  
• Oversee theater maintenance: visual and audio quality, comfort, and function of recliners seats to maximize guest experience.  
• Assists with assigning work tasks and activities, prepare weekly schedules through Hot Schedules, and ensures all shifts are covered.  
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources, and Support Center.  
• Conducts daily pre-shift Take One meetings and delivers team sales goals, current promotions, and in-store contests.  
• Assist General Manager and Assistant General Manager with various tasks, reports, scheduling, and analytics.  
• Assist as necessary with the preparation and follow through of private events.  
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience.  
• Communicate regularly with the Assistant General Manager, General Manager and Human Resources regarding employee issues and complaints.  
• Assist with film ingestion, maintenance, transferring, building of playlist inthe LMS and resolving any system issues.  
• Attend and participate in meetings and trainings.  
• Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD.  
• Other duties as assigned.  
• Review profit and loss to COGS, labor and operational expenses.  
• Ensure maximization of sales by auditing transactions and setting daily, and weekly goals via KPI boards and Take One meeting.  
• Review server reports to assess tip percentage, missing sales and ordering accuracy.
EDUCATION AND/OR EXPERIENCE  
• High School Diploma or equivalent required.  
• Bachelor’s degree in Business Management, Hospitality, or related field preferred  
• 1+ years of restaurant management experience preferred.  
• 2+ years of supervisory…