Resort Manager

We are looking for a Resort Manager to lead our team at our Dripping Springs location in Austin, TX!

• Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety
• Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll
• Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations
• Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment
• Recognizing talented team members and developing them for growth within the company through our internal leadership development programs
• Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues
• Ensuring resort’s compliance with all operational, safety, and related reporting protocols
• Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media
• Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance
• Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets
• Calling customers before and after reservations and handling resort-level customer escalations
• Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations
• Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development
• Preparing and delivering annual performance reviews to team members on a timely basis
• Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed
• Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
• Working onsite at the resort at least 3-4 weekend days per month and on holidays

• 3-5 years of experience in a management role overseeing at least 20 to 30 employees
• Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
• Must have experience with interviewing, hiring, evaluating candidates, and assessing employee performance
• Excellent organizational, time management, prioritization, and multitasking skills
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

• Associate’s degree or equivalent from two-year college or technical school; or minimum two years related experience with strong training skills
• Previous experience in animal care or other related field preferred
• Prior management experience in retail, restaurant, hospitality operations or similar
• Basic skills with common computer software, including Microsoft Office Suite

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with Daily Pay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health, Dental and Vision Insurance

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.