Crisis Response Systems Manager at Sibylline Ltd Austin, TX

Crisis Response Systems Manager at Sibylline Ltd. Austin, TX.

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Sibylline is looking for a Crisis Response Systems Manager to join us embedded in our client’s Crisis Communication and Active Threat (CCAT) team, supporting the Global Threats & Crisis Management (GTCM) team. The GTCM team employs sophisticated monitoring and notification technologies to assist the client during crises. The Crisis Communications Project Manager oversees projects that construct and maintain the crisis communications framework used to monitor and respond to global threats.

In this role, you will leverage workflow and technology expertise to ensure top-notch services for GTCM and across the client footprint. The candidate will provide technological support to a 24/7 team of analysts spread across the USA, UK, and Singapore as part of a tight-knit operation providing actionable intelligence and advice to decision makers.

The successful candidate should be interested in crisis response technology and will support the CCAT and GTCM team in the administration and development of key systems, especially the Everbridge Visual Command Center (VCC) and other tools.

The position is on-site at our client’s offices in Austin, TX. The role will work core hours (0900‑1700) Monday to Friday, but there may be occasional out-of-hours and weekend work requirements to support crisis response.

The candidate will be directed by the client’s security leadership day to day but will report to Sibylline’s Embedded Operations team. Full support and guidance will be provided from our head office, including training and professional development.

This role involves evolving responsibilities in program and project management to meet the changing needs of GTCM projects. The embedded Crisis Communications Project Manager will be responsible for five key areas:

• Manage projects to advance GTCM initiatives by leveraging technology enhancements and implementing procedural improvements by gathering and synthesizing requirement for new technology enhancements in threat intelligence feeds, platforms, and tools to ensure GTCM's operations.
• Deliver timely, sustainable, and innovative technology solutions to improve GTCM’s monitoring, notifications, and threat management to include developing super-user knowledge of Everbridge, Ontic, Veoci, Jira, and crisis management tools and technology.
• Coordinate with the client’s Information Systems and Technology team, external vendors, and cross‑functional teams to drive development efforts.
• Build workflows, policies, and training to support crisis communications, specifically involving the client's Emergency Alerts.
• Benchmark to establish industry best practices and apply standards for the team in support of the technology budget, tool maintenance, testing, and quality control.

• Bachelor’s degree or relevant experience in a related field
• 2+ years Project Management experience.
• Experience with crisis management systems (Everbridge/VCC, Ontic, Veoci, Jira or similar systems).
• Advanced presentation and visual creative skills in…