Director of Implementation

Requirements

• The ideal candidate is a hands‑on leader who has already led an implementation or professional services team at a fintech or digital banking company
• You don't just manage from above — you understand the work deeply, stay close to active projects, roll up your sleeves to remove blockers, and are present when your team needs you most
• You know how to build process without bureaucracy, hold a team accountable with empathy, and represent Bankjoy with credibility and composure when escalations arise
• 8+ years of implementation, onboarding, or professional services experience — specifically within fintech, digital banking, or core banking environments
• Deep understanding of how financial institutions operate, including familiarity with core banking systems, digital banking platforms, and the unique compliance and operational constraints of banks and credit unions
• 5+ years of people management experience leading a team of implementation managers or project managers — this is a required qualification, not a nice‑to‑have
• Demonstrated track record of building and developing high‑performance implementation teams, not just managing existing ones
• Proven ability to identify and remove blockers — cross‑functional, technical, and client‑side — with speed and ownership
• Demonstrated track record of improving implementation delivery metrics (time‑to‑live, go‑live rate, client satisfaction) at scale
• Exceptional project management fundamentals with the ability to manage a portfolio of complex, multi‑stakeholder projects through your team
• Executive presence and communication skills — able to represent Bankjoy credibly at all levels of a client organization, including C‑suite at financial institutions
• Proven track record of handling escalations directly and effectively — you don't pass the problem, you own the resolution
• Experience building or significantly improving implementation processes, playbooks, and team operating rhythms
• Comfort operating in a high‑growth, resource‑constrained environment where process‑building is part of the job
• (Desirable) Familiarity with credit union core banking systems (Corelation, Jack Henry, Fiserv or similar)
• (Desirable) Experience with digital banking conversions or multi‑product implementations
• (Desirable) Experience working with credit unions or community banks
• (Desirable) Experience managing multi‑vendor implementation projects
• (Desirable) PMP, PMI, or equivalent project management certification

• We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide
• This is a senior leadership role — not an individual contributor position
• You will own the implementation function end‑to‑end: building and developing a high‑performance team of Implementation Managers and Specialists, establishing scalable delivery processes, and ensuring every client launches successfully and on time
• You will be the senior point of accountability for implementation quality across Bankjoy's entire client portfolio
• Team Leadership & Performance:
• Build and develop a high‑performance implementation team — setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists
• Lead through presence and example — you understand every process your team runs, from project kickoff to go‑live, and can step in to coach or cover when needed
• Set clear performance expectations and hold team members accountable to delivery standards, professional conduct, and client outcomes
• Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time
• Identify skill gaps on the team and proactively address them through coaching, hiring, or process improvement
• Hire and onboard implementation talent as Bankjoy's client portfolio grows
• Build a team culture of urgency, ownership, and continuous improvement
• Hands‑On Delivery & Blocker Removal:
• Stay close to active client implementations — maintaining real‑time awareness of project status, risk indicators, and team workload across the full…