Director of Real Estate - Austin, Texas

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

The Director, Real Estate Operations is a leadership role within Greystar's Management Services business, accountable for delivering operational and financial performance across a defined portfolio of assets within a Region. This role is directly responsible for maximizing asset performance through disciplined execution, oversight, and effective leadership of Regional Property Managers (RPMs). Reporting to a senior real estate operations leader, this role is responsible for translating strategy into results by driving portfolio performance, strengthening client relationships, developing and inspiring strong performing Regional Property Managers, and holding teams accountable for outcomes ensuring transparent communication to senior levels of leadership on elevated client needs and/or decisions.

The Director ensures each asset meets or exceeds operational, financial, and resident experience expectations. Through close partnerships with internal leaders, the Director ensures operational consistency, financial integrity, and alignment with Greystar's standards and values, while contributing to the overall success of the business.

JOB DESCRIPTION

1. Operational Execution and Oversight

* Accountable for the operational execution and performance of the portfolio by ensuring strong team alignment with property-level strategies, regional goals, and organization initiatives, with a clear focus on driving timely, disciplined execution of property-level initiatives and maintaining compliance with all company standards.

* Hold RPMs accountable for conducting regular site visits and property inspections that validate standards, mitigate risks, and identify improvement opportunities, addressing issues promptly with proper communication.

* Prioritize and personally conduct site visits based on operational risk, performance gaps, and opportunities for the greatest impact.

* Review and actively manage key performance indicators (delinquency, turnover, make ready, etc) addressing underperformance promptly through coaching, training, correction action and tactical intervention.

* Ensure asset improvement plans are clearly defined, executed effectively and efficiently, and tracked with measurable outcomes and accountability,

* Be the trusted market expert, quickly identify trends, understand the operational impacts, and translate insights into action.

* Lead and actively participate in initiatives that improve operational effectiveness; identify opportunities, coordinate project teams, and implement new programs, policies, procedures, and practices.

* Adhere to timelines for reporting, accounting, etc. ensuring team adheres as well.

2. Financial Management

* Ensure strong financial stewardship of the portfolio by training and mentoring RPMs on best practice budgeting, financial areas of risk, and financial storytelling; coaching them on presenting financial data and performance metrics to clients with clarity and accuracy.

* Review and approve all property-level budgets, key performance indicators, and financial performance, holding teams accountable for accuracy, discipline, and performance against the plan.

* Use data-driven insights to identify trends, risks, gaps, and opportunities for improvement. Escalate potential risk issues appropriately and in a timely manner to drive corrective action.

* Make informed operational decisions based on sound accurate financial analysis, partnering closely with RPMs to balance performance, risk, and long-term value.

* Partner closely with RPMs and Accounting to ensure accurate and timely reporting, removing obstacles and escalating issues or discrepancies for effective resolution.

* Provide clear, consistent communication to internal key stakeholders and external clients regarding financial performance, progress against goals, and recommended course correction using consistent reporting, demonstrating the ability to pivot and communicate alternative strategies to help clients achieve their goals.

3. Talent and Leadership

* Model and reinforce Greystar's core values and…