Special Education Complaints Manager; Manager IV
Listed on 2026-06-19
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Management
Education Administration
Mission
The Texas Education Agency (TEA) will improve outcomes for all public‑school students in the state by providing leadership, guidance, and support to school systems.
Core Values- We are Determined:
We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. - We are People‑Centered:
We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students. - We are Learners:
We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students. - We are Servant Leaders:
Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them.
The Special Education Complaints manager is part of the leadership team within the Special Education Dispute Resolution, Complaints, and Intensive Monitoring unit. The manager leads the supervision and oversight of federal special education complaints, oversees a team of investigators, administers responses to public information requests, and develops data‑tracking systems to report findings to stakeholders. The manager works with technical assistance teams and presents to external stakeholders, supporting data analysis and process improvement for special education complaints.
Flexible work location in Texas may be considered for qualified candidates.
Provides leadership and oversight for staff completion of investigations, reporting, and reviews and determinations of allegations related to IDEA, and supports LEAs in implementing requirements associated with the IDEA.
Leads the team in the development and implementation of program guidelines, procedures, and policies; ensuring compliance with all applicable state and federal regulations.
Manages the collection, maintenance, review, analysis, preparation, and reporting of data and evidence collected through the complaints review and investigation processes.
Provides in‑depth analysis and technical guidance regarding the determination of compliance with, and the implementation of, IDEA and related federal and state statutes for students with disabilities.
Champions recruitment, retention, and development of staff, supporting leadership and engagement in continuous improvement initiatives on workplace culture and employee engagement priorities.
Minimum Qualifications
- Education:
Graduation from an accredited four‑year college or university. - Degree Field(s):
Special Education, School Administration, Law. - Experience:
At least four (4) years of experience in special education at the campus, district, ESC, or state level.
- Share the belief that all Texas students can achieve at high levels and succeed in college, career, or the military.
- Experience with complaint resolution policies, conflict and dispute resolution procedures, or compliance monitoring is preferred.
- In‑depth knowledge of the special education complaints process preferred.
- Ability to interpret and explain statutes, rules, regulations, policies, and procedures concerning special education.
- Superior verbal and written communication skills.
- Strong interpersonal skills and ability to engage in a collaborative, results‑oriented team environment.
- Extensive problem‑solving skills that identify challenges, gather and analyze facts, evaluate alternatives, and implement best‑fit solutions.
- Ability to work well under pressure and remain calm during difficult situations.
- Ability to develop others through coaching, modeling, and providing feedback on performance.
- Strong long‑term planning and project management skills; can manage multiple projects and meet deadlines.
- Meticulous attention to detail with the ability to produce high‑quality work in a dynamic environment.
- Ability to break down complex information into comprehensive parts, ask questions, synthesize, and analyze.
As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military employment preference.
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