Operations Business Manager Job Austin area,Texas USA,Management

Overview

Company Description PGR is a luxury real estate boutique business based in Austin Texas.

Must be located in commutable distance to Austin, Texas, United States
You must have an active Texas real estate license and be willing to transfer it if necessary
1-2 years of operations experience specifically in residential real estate

This role is the operating manager behind a high-end boutique residential real estate business.

The business owner is the face of the business, market expert, relationship builder, lead generator, negotiator, and primary presenter. You run the day-to-day operations that keep deals, clients, marketing, and systems moving forward.

You operate with limited direction and are expected to see what needs to be done and drive it to completion. You also serve as licensed, on-the-ground coverage when the owner is unavailable, including evenings, weekends, and travel periods.

A core expectation is the effective use of technology and AI to increase speed, consistency, and quality across communication, marketing, and operations. For the right person who builds systems well, the workload is very manageable.

Schedule

Flexibility required for evenings, weekends, and travel coverage
Compensation will reflect this level of flexibility and responsibility

Core Responsibilities

Principal Support & Business Operations

Act as gatekeeper and project manager for the owner
Manage calendar, priorities, reminders, and meeting preparation
Manage inbox, handle routine communication, and escalate high-stakes items with recommended next steps
Maintain business operating rhythm: daily checklist, weekly pipeline review, monthly reporting, quarterly goals
Own the CRM end to end: data integrity, tagging, segmentation, and notes
Manage inbound leads from all sources with speed and professionalism
Run consistent follow-up and nurture systems for past clients and warm contacts
Build and manage email campaigns, outreach tracking, and referral touchpoints

Listing Management (Pre-Listing Through Active)

Coordinate all pre-listing preparation: vendors, bids, repairs, staging, and show-readiness
Schedule and manage photography, video, drone, 3D tours, floor plans, and listing copy
Prepare and organize listing paperwork and disclosures accurately and compliantly
Manage MLS input (ACTRIS), showing setup, agent communication, and feedback
Create listing presentations and manage approved marketing spend

Transaction Management (Contract to Close)

Own contract execution and deadline management through closing
Coordinate with title, lenders, inspectors, appraisers, contractors, and cooperating agents
Prepare and send documents via Docu Sign; ensure complete and compliant files
Support repair and credit negotiations by gathering bids and documentation for approval
Maintain proactive client communication and eliminate surprises
Coordinate final walk-throughs, utilities guidance, and closing logistics

Field Coverage & Client Experience

Conduct showings, open houses, weekend tours, and twilight appointments as needed
Serve as on-site representative when the owner is unavailable, including video walkthroughs
Attend inspections, appraisals, vendor meetings, and urgent property visits
Maintain discretion, professionalism, and a concierge-level client experience

Marketing, Content & Brand Stewardship

Maintain a consistent, high-end brand aesthetic across all channels
Create and schedule weekly content across social and email
Coordinate direct mail, neighborhood outreach, events, and referral campaigns
Track and report on performance: lead source, response time, engagement, and conversion
Provide operational support across affiliated real estate activities as assigned
Coordinate rental portfolio needs: tenant communication, vendors, and property checks
Support short-term rental and related property tasks requiring local presence
Document SOPs to make systems repeatable and scalable

AI & Technology Leverage

Use AI and software to produce high-quality work faster, with consistency and attention to detail.
This includes:
• Drafting client communications and follow-ups
• Producing marketing content and listing materials
• Creating checklists, SOPs, and workflows
• Leveraging…