Area Manager, Management Operations Manager

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Austin, TX, US

The Area Operations Manager is responsible for leading operational performance, leadership effectiveness, and brand execution across a defined group of venues. This role has direct operational and financial accountability for company-owned locations and serves as the primary company representative for partner (third-party) locations, providing advisory support, operational guidance, and relationship management to help partners operate successful venues.

For company-owned venues, the Area Operations Manager has direct accountability for performance, execution, and leadership.

• Directly manage and develop General Managers
• Own aggregate P&L performance across assigned company-owned locations
• Drive revenue performance, labor efficiency, cost control, and profitability. Ensure venues are operating within approved budgets
• KPI performance, reporting, and conduct regular performance reviews tied to KPIs, identify performance gaps and drive corrective action
• Enforce operational, financial, and compliance standards
• Ensure adherence to company policies, SOPs, and brand expectations
• Lead GM coaching, corrective action, and succession planning
• Ensure consistent leadership standards, culture, and professionalism across all venues
• Oversee operational readiness for new openings, transitions, or turnarounds
• Serve as escalation owner for operational, personnel, and compliance issues. Ensure venue needs, escalations, and operational risks are communicated clearly and resolved efficiently
• Multi-unit operations leadership
• Financial acumen and P&L fluency
• Data-driven decision making and KPI management
• Calm, consistent leadership under pressure
• Strong coaching, accountability, and conflict-resolution skills
• Operational discipline with the ability to scale standards

For partner locations, the Area Operations Manager acts in a non-controlling, consultative capacity.

• Serve as the face of the primary relationship lead for assigned partner venues
• Build strong, trust-based relationships with partner operators
• Provide operational guidance, best practices, and advisory support as requested or needed
• Share insights on staffing, service flow, training, and guest experience
• Support partner locations in identifying opportunities to improve performance and consistency
• Escalate concerns, risks, or repeated issues internally as appropriate
• Coordinate with internal teams to ensure partners feel supported and informed
• Work closely with the assigned company Account Manager, who is responsible for ATM, CRT, and skill game collections

Financial management, regulatory compliance, and day-to-day operational control remain the responsibility of the third-party operator.