Regional Sales Support Manager - Austin, TX Area

Description

Description Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER? Southern Home Services Company is looking for a dynamic Regional Sales Support Manager to join a thriving business that believes in work life balance and cares about YOU!

The Regional Sales Support Manager is a high-impact sales leadership role responsible for driving revenue growth, strengthening sales execution, developing leaders, and improving operational alignment across multiple service centers within an assigned region. Reporting to the Vice President of Sales, this position serves as a strategic partner to Regional Vice Presidents, General Managers, Sales Managers, Operations Leaders, Contact Center teams, and field personnel to identify performance gaps, implement improvement plans, and support sustainable business growth.

This role does not directly manage a single location. Instead, the Regional Sales Support Manager serves as a regional revenue influencer, leadership coach, training facilitator, and field execution partner focused on improving performance across multiple centers. The position supports all major business lines, including HVAC, Plumbing, Electrical, Indoor Air Quality (IAQ), Water Treatment, Generators, Membership Programs, Service, Replacement, and Inside Sales while ensuring consistent execution of company sales processes and customer-first, whole-home solution selling.

• Analyze sales performance metrics, revenue trends, close rates, average ticket, financing utilization, membership attachment rates, discounting practices, and margin performance to identify opportunities for improvement.
• Partner with regional and center leadership teams to develop action plans that improve revenue performance and sales effectiveness.
• Support underperforming locations through performance assessments, coaching, leadership development, and follow-up support.
• Drive adoption of customer-first selling, financing solutions, whole-home solutions, ACE execution, and margin protection strategies.
• Promote consistent execution of company sales processes and operating standards across all centers.

• Facilitate regional sales training programs focused on financing, value-building, objection handling, customer experience, tiered selling, and sales process execution.
• Develop and deliver onboarding and ongoing training programs for Home Comfort Advisors (HCAs), Sales Managers, and field teams.
• Measure training effectiveness through adoption, behavioral change, leadership feedback, and business performance results.
• Support leadership development initiatives designed to strengthen management effectiveness and succession planning efforts.

• Coach Home Comfort Advisors on customer-first selling, financing confidence, whole-home solutions, and value-based sales conversations.
• Support new hire onboarding, field coaching, role-play exercises, and advisor ramp-up performance.
• Develop Sales Managers through coaching, KPI management, accountability practices, ride-alongs, one-on-one coaching, and business reviews.
• Identify and develop high-potential talent to strengthen the organization's leadership pipeline.

• Partner closely with Operations, Service, Installation, Dispatch, Customer Service, and Inside Sales teams to improve alignment and customer experience.
• Identify operational barriers impacting revenue performance and customer outcomes.
• Improve technician-generated opportunities, customer handoffs, lead management processes, and cross-functional collaboration.
• Conduct center visits, business reviews, field observations, and performance assessments to identify opportunities for improvement and support execution of action plans.
• Foster a one-team culture focused on accountability, customer satisfaction, and…