Resident Services Manager - Mark Austin

Position: Resident Services Manager - The Mark Austin
## Resident Services Manager - The Mark Austin Apply locations:
Austin, TX, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R-106089
** Job Description
** The Resident Services Manager’s primary goal is to assist the Community Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents.  The Resident Services Manager places our residents’ needs, requests, and follow-up as a top priority.  The Resident Services Manager should always maintain a level of professionalism and courtesy.

*
* Reports to:

** Community Manager  
** Direct Reports:
** None    
** Responsibilities:
** The duties listed below are an outline of the Resident Services Manager’s responsibilities and should not be considered an all-inclusive list.  As the needs of the community change, these duties may be modified as needed.

** Financial Management
*** Oversee the timely collection of rental and miscellaneous income due from current and former residents
* Make daily bank deposits by check scanner or manual deposit
* Ensure accuracy of daily bank deposits and account data entry
* Manage resident accounts and closely monitor delinquencies
* Prepare balance due and credit memos
* Prepare delinquency report and recap collection efforts
* Process evictions
* Negotiate payment plans for former resident balances
* Work closely with the collection agency on collecting former balances
* Assist the Community Manager in preparing for month end pre-close and process month end financial reporting
* Assist the Community Manager with the accounts payable process
** Customer Service
*** Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
* Maintain active and effective communication with residents, parents, and university personnel
* Contribute to the monthly newsletter and resident communications
* Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
* Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
* Develop and maintain resident retention programs
** Leasing & Marketing
*** Assist with Leasing & Marketing, as needed
** General Administration
*** Ensure confidentiality of client, resident and company information
* Help coordinate and attend all staff meetings and any special or emergency meetings
* Understand and adhere to the Landmark Properties policies and procedures and Fair Housing laws
* Maintain a clean and professional work environment
* Assist in corporate projects as requested
* Assist the Community Manager with the daily operations of the property
** Personnel
* ** Assist in development and supervision of staff
** Facilities
* ** Assist the Community Manger in creating and implementing a successful turn plan
* Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests
* Regularly walk the property to identify and address maintenance issues
* Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
* Initiate billing and collection of charges for damages discovered in quarterly inspections
** Risk Control
*** Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
* Document and address behaviors of residents that violate the law or the community lease agreement
* Identify and report safety and security risks to the Community Manager
* In the absence of the Community Manager, prepare and submit incident reports
* Assist the Community Manager in handling emergency situations in conjunction with the corporate team
** Requirements
* ** Bachelor degree strongly preferred, high school diploma required
* 2 years of experience in various positions in a residential rental community is preferred
* Student housing experience is STRONGLY preferred
* Strong financial, organizational, analytical and decision-making skills
*…