Facilities Coordinator

Facilities Coordinator – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Under the direction of the Senior Facilities Manager, the Facilities Coordinator will oversee the effective operation, maintenance, and improvement of facility systems and services. This position serves as a concierge and security coordinator, delivering a high-touch, hospitality-driven workplace experience while ensuring a safe, secure, and well-managed office environment.

You will serve as the primary front-of-house presence, supporting employees, visitors, and vendors, while overseeing access control, security operations, and incident response. You will work closely with various teams and stakeholders to ensure the building operates efficiently, effectively, and in compliance with all relevant regulations and standards. This is an excellent opportunity to make a direct impact on workplace operations while growing your facilities management career with a global industry leader.

Workplace Services & Reception

• Serve as the primary point of contact for employees, visitors, and vendors, delivering a professional and welcoming experience
• Manage front desk operations, including visitor check-in via systems (e.g., Envoy), badge issuance, and host notifications
• Provide guidance on workplace services, amenities, and policies
• Act as a central contact for workplace requests, issues, and support
• Maintain shared spaces to ensure cleanliness, organization, and readiness
• Handle mail, packages, and deliveries.

Access Control & Security Coordination

• Issue, manage, and troubleshoot employee and visitor badges and access permissions
• Monitor access control systems and escalate irregularities or alarms to Global Security/GSOC
• Coordinate vendor and contractor access, including escorting when required
• Conduct routine office patrols to identify safety hazards, unsecured areas, or suspicious activity
• Act as the on-site lead during incidents, including medical, safety, and evacuation events
• Support emergency preparedness activities, drills, and audits
• Document and report incidents, daily activity, and security concerns in a timely manner.

Administrative & Facilities Operations

• Interface with vendors, building management, and service providers
• Submit and track maintenance and facility service requests
• Support onboarding and offboarding processes in partnership with HR and Security
• Maintain logs, records, and workplace documentation
• Manage daily operations of building systems, including HVAC, plumbing, electrical, safety, and security
• Oversee routine and preventative maintenance schedules; coordinate emergency repairs as needed
• Conduct facility inspections and risk assessments; address any deficiencies or hazards promptly
• Develop budgets for facility operations and projects; monitor spending, forecast needs, and report on variances
• Ensure compliance with health, safety, local, and environmental regulations
• Lead and execute facility-related projects (e.g., refurbishments, fit-outs, relocations, capital improvements, maintenance initiatives) from inception to completion, ensuring delivery on time, within scope, and budget.

• Proven experience in facilities coordination or similar administrative role
• Solid understanding of facilities management principles, building systems, construction and maintenance practices, and safety and code compliance requirements
• Strong vendor management, negotiation, and budgeting experience
• Excellent communication, leadership, and problem-solving abilities
• Proficiency with facilities and project management software/tools (e.g., CAFM, CMMS, MS Project)
• Ability to manage multiple priorities simultaneously…