Provider Scheduler

Provider Scheduler

Day-to-Day Responsibilities:

• Oversee scheduling operations for a national team of ~50 providers, ensuring full coverage for telehealth visits
• Build and release monthly schedules 30–60 days in advance, adjusting for demand, volume, and staffing gaps
• Manage real-time schedule optimization, including overflow coverage, call-offs, and shift adjustments
• Own payroll oversight, including timecard approvals, discrepancy resolution, and coordination with payroll teams
• Analyze staffing and utilization data to improve efficiency, coverage, and cost management
• Lead regular team meetings, check-ins, and performance conversations with direct reports
• Partner with internal stakeholders (operations, HR, finance) to ensure smooth workforce operations
• Develop and implement standardized processes around scheduling, payroll, and workforce planning
• Maintain clear and consistent communication with team members regarding schedules, expectations, and updates
• Support hiring, onboarding, and ongoing development of team members

Overview:

The Provider Scheduler is responsible for overseeing the day-to-day workforce operations of a national telehealth provider team within a high-growth wellness organization. This role focuses on managing scheduling, payroll, and operational workflows to ensure seamless delivery of virtual services across multiple states. This individual will act as both a strategic leader and hands-on operator, driving efficiency across scheduling processes, ensuring accurate and timely payroll operations, and supporting a high-performing, distributed workforce.

The Lead Practice Manager partners closely with cross-functional teams to optimize staffing models, improve utilization, and maintain operational excellence in a fast-paced environment. This is a non-clinical leadership role focused entirely on operational execution, team leadership, and process optimization within a telehealth setting.