Assistant Manager

Description

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant Manager
!

milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind.

Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care.

Our Assistant Managers are known as our people managers and provider experience leaders. This role is responsible for hiring, onboarding, provider schedules and delivering provider reviews. Our Assistant Managers own coordination of in location training in partnership with our Department Heads and Brand Trainers. This role is also responsible for hosting quarterly department meetings and ensuring these are productive and action is followed up with afterwards.

• Support revenue growth through strategic scheduling and upholding a high quality of service for our guest
• Support financial budgets and control expenses as it relates to cost of wages compared to revenue
• Educate team on strategies to ensure provider utilization remains at 70% or better
• Track and coach to key metrics that relate to guest retention and engagement: retail to service ratio, rebooking rates, guest retention

• Overseeing, managing and growth of location providers:
• Develop and coach Department Heads and Brand Trainers in areas of responsibility
• Leverage feedback from Listen 360 to coach providers in areas of success and opportunities
• Partner with Training + Education Manager to ensure monthly/ quarterly trainings are in place for all spa departments
• Conduct monthly and annual performance reviews for all location providers
• Ensure Customer Journey/ Service Cycle is being followed by each team member to build guest retention and satisfaction
• Builds relationships naturally, embraces milk and honey core values, provides excellent experiences
• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
• Promote a culture of coaching and continuous feedback

• Own process for hiring and onboarding location provider team members
• Partner with Department Heads and Brand Trainers to ensure an individual development plans are outlined for all new bees for the first 90 day
• Support engagement and strong employee retention
• Partner with GM to achieve monthly hiring target
• Ensure hiring and onboarding on new talent is timely per standard