Security Operations Manager

Job Description

Sunstates Security has an immediate opening for a talented and motivated Operations Manager to help lead our Austin, TX region. Our Operations Manager is responsible for the daily functioning of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

Local candidates only as this role must be available to visit client sites in the region.

Compensation package up to $90,000*

* Full compensation package includes:

• Annual base salary
• Monthly vehicle allowance - paid monthly - plus mileage (paid at current IRS rate)
• Annual performance-based bonus potential (10% of base salary)
• Full medical, dental & vision insurance coverage

Additional benefits include free life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more!

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Supervising other line managers including but not limited to Site Managers and Site Supervisors.
• Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies, and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Regional Manager and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement, or military.
• Current Level III or Level IV Texas Security License.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to work independently with strong portfolio management skills.
• Computer proficiency with MS Office products.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in Austin and the surrounding area.
• Flexibility to be on call as needed during all shifts.
• May perform other duties as assigned by Management and in coordination with the Regional Manager.