VP of Operations & Client Services

Austin, United States | Posted on 06/29/2026

The Vice President of Operations & Client Services is responsible for leading the delivery, performance, scalability, and continuous improvement of all Stor Suite service offerings while ensuring exceptional client experiences and operational excellence across the organization.

This role serves as the senior operational leader responsible for overseeing Stor Suite's core service suites, including Marketing & Website Services, Stor Pass Technology Services, Tenant Protection Services, Third-Party Management Services, and any potential future services. Through a team of operational leaders, the Vice President ensures each service suite delivers exceptional client outcomes, maintains operational excellence, achieves performance objectives, and supports the company's long‑term growth strategy.

The Vice President is accountable for building scalable systems, developing operational leaders, establishing accountability, improving client retention, strengthening cross‑functional collaboration, and reducing CEO involvement in day‑to‑day operations. This individual serves as a strategic partner to the CEO and plays a critical role in shaping the operational infrastructure necessary to support long‑term growth.

• Partner with the CEO to develop and execute operational strategies that support company growth, scalability, profitability, and long‑term objectives.
• Provide operational leadership and recommendations that support executive decision‑making and organizational effectiveness.
• Evaluate opportunities for service enhancements, operational improvements, technology adoption, and process innovation.
• Lead execution of key operational initiatives and cross‑functional projects that support company priorities.
• Build the operational infrastructure necessary to support continued growth while maintaining service quality and client satisfaction.
• Partner with the CEO and VP of Sales & Revenue to cultivate a company‑wide culture focused on client retention, service excellence, and growth, with a proactive sales and marketing mindset that drives relationship expansion and revenue opportunities.
• Promote cross‑functional collaboration that strengthens alignment between sales, client services, and operational teams throughout the client lifecycle, creating opportunities for cross‑selling, account growth, and enhanced client value.
• Provide executive leadership and oversight for Stor Suite’s core service suites, including:
  • Marketing & Website Services
  • Third‑Party Management Services
  • Lead, develop, and hold accountable the operational leaders responsible for each service suite.
• Establish performance expectations, service standards, and accountability measures across all service lines.
• Monitor service suite performance, profitability, operational effectiveness, and client satisfaction.
• Partner with service suite leaders to improve service delivery, operational scalability, and overall client outcomes.
• Ensure all service suites operate consistently with company objectives, client commitments, and operational standards.

• Own the overall client experience from onboarding through ongoing service delivery.
• Develop and implement strategies that improve client satisfaction, engagement, retention, and long‑term account health.
• Establish and monitor client success metrics and service performance indicators.
• Oversee client onboarding processes to ensure a consistent and positive implementation experience.
• Serve as the executive point of accountability for client escalations and service‑related issues.
• Partner with the VP of Sales & Revenue to ensure a seamless transition from client acquisition to service delivery.

• Establish and maintain operational policies, procedures, and Standard Operating Procedures (SOPs) across all operational teams and service delivery functions.
• Develop scalable systems and workflows that improve consistency, efficiency, accountability, and client outcomes.
• Ensure operational teams adopt and adhere to established processes, standards, and best practices.
• Continuously…