Project Manager, Program ​/ Project Manager, Operations Manager

Job Summary

The Project Manager I position manages and leads the coordination of activities of an internal team and vendor partners to provide complete support to the client for all project requests. The role requires exceptional customer service, teamwork, and attention to detail, client-focused communication, and the ability to handle ambiguity and conflict while maintaining professionalism and focus on project goals.

* This position is required in office a minimum of 4 days a week.

• Manage and deliver on multiple simultaneous projects of mid to high complexity from inception to close out.
• May have supervisory responsibility for a team of 1-4 which includes Assistant Program Managers and Project Coordinators.
• Support project management leadership on high complexity projects (coordination, onsite support, meeting notes, etc.)
• Responsible for developing and managing scope, schedule, and budget for each project. Manage all facets of project management including design and test fit drawings, building and site requirements, schedule, procurement, quality & risk, vendor performance for local moves, and building launches.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Communicate directly with client to define project goals and provide reports on project status and variances.
• Identify project resources from pre-qualified lists, conduct request for proposals, and complete bid analysis for approval.
• Develop and lead a project team of key stakeholders, internal team members, and vendor partners to meet the deliverables of the project.
• Demonstrate capability to read and understand project documents including but not limited to agreements, contracts, drawings, client work requests, vendor proposals, electrical, data management documents, and building infrastructure documents.
• Conduct onsite field audits before, during, and after completion of project.
• Develop and maintain complete knowledge of vendor processes, deliverables, service, and material capabilities.
• Oversee the project administrative processes and maintain accurate project documentation files in a timely manner.
• Facilitate project meetings and ensure that all meetings are accurately documented, and meeting minutes are distributed.
• Assess, manage, and report out on project risks, issues, and resolutions to project management leadership and other necessary partners.
• Demonstrate ability to effectively manage high-sensitivity customers, vendors, and situations at the project (tactical) level. Escalate to project management leadership or appropriate parties for program (strategic) level situations.
• Demonstrate initiative and act on program-level needs as they arise or escalated to leadership as needed.
• Actively support the internal team that focuses on business development.
• Participate/support vendor meetings (move, launch, furniture vendor meetings, etc.)
• Lead external and internal cross‑trainings with vendor‑partners as assigned by project management leadership.
• Contribute to process initiatives, and coordinate efforts and assistance on implementation.
• Manage all internal administrative tasks (Timesheets, PTO, Expense reporting, etc.)
• Perform core management/leadership responsibilities to direct reports (1:1 meetings, performance reviews, career conversations, onboarding, assigning work, etc.)
• Establish a working relationship with business line space program manager.

• Bachelor's degree (BA/BS/BEng/BArch) preferred
• Minimum 5-7 years of related experience in project management and/or real estate and facilities management.
• Proficiency with MS Office Suite (Outlook, Excel, One Note), and other data management software.
• Strong verbal and written communication skills; role requires daily communication with client and team members.
• Must be able to inspect design plans and documents for accuracy.
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision‑making.
• Maintains a courteous and professional manner, works well in a team environment.

• Must be able to move within and between client buildings more than 50% of the day.
• Must be available evenings and weekends depending on project deadlines.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Able to travel as needed for individual projects within North America.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment…